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Greetings guys.. I've been away for awhile, but I'm glad to be back. :) I need to know if there is a way to put a phone into a calling group, that it can never be logged out of? (Using the ES2 button) I've got a number of extensions that are being rung with the 770 CG, it's configured for...

Greetings guys! I'm setting up a DID number that when it rings in, it will immediately be routed to my AA. (the calling group is 790) Should I be able to have my CLEC send me the "790" digits, and the phone system will handle that like I believe it should, or do we need to do something else...

Greetings guys! I've got an ACS R6, and the customer keeps forgetting to put the system in Night Service mode when they go home at night. Is there a way to SCHEDULE this to happen automatically, just like I can do with a Legend? Please tell me this is possible. It seems rediculous that this...

hey guys.. I've got a Partner ACS R1 and a Partner Mail R3 (the big external one), setup in my lab right now. One thing I've noticed is that the PM R3 is NOT triggering the MWI on the phones. I can see it go off-hook on port 4 after I leave a message. I know that port (ext 17) is part of my...

Greetings all.. While I am still dealing with this T1 that doesn't have functional DID, I am forced to start thinking of another question. :) What is the procedure for changing which extension invalid DID's will transfer to. Ideally I would like to have them routed to my 790 CG, which would...

Greetings all.. I am trying to get a two-way DID T1 circuit working. I am able to make and take calls on the circuit, but the Magix R3 is confused by the digits being sent down from the CLEC - and it's constantly overflowing to the operator extension. (I get the "Cover DID#?" message) The...

Hey guys.. I've got a customer who is getting ready to order a fractional T1 to plug into their Merlin Legend system. Needless to say, I'm really nervous about all of this, as it's the first T1 I've done on a Legend, and I don't want to have problems. :/ The CLEC is asking questions about...

Hey guys - I'm looking for an alternative to the Partner Mail VS voicemail solutions. My customer wants to have his automated attendant (night greeting) just HANG UP on the user, after giving the message. I know I do this on a Merlin Mail all the time, but not even Partner Mail VS R5 will just...

I'm trying to clone my Merlin Mail R3's hard drive, so I have a backup if [when] it fails. I'm familiar with the way it's setup, with CP/M and all.. What I'm struggling with right now, is getting the right drive geometry so I can access the drive, then sticking a new drive in the machine, and...

Hey guys! I'm working on a Magix proposal for a lawfirm, and I have come up with a question I've never needed to answer before. Is there a way to configure the AA, so that when you enter in the extension number (of the attorney's), it transfers DIRECTLY to their mailbox, without ringing their...

Hey guys!! ok - So I've got a system in Hybrix/PBX mode, and my attendant station has buttons that are programmed by "*22 881", "*22 882" and so on. This does successfully let the attendant park them, without having to do too much extra stuff (it acts no different than...

Merlinman: What is the deal with the way Merlin Legend's (and I'm guessing Magix?) handle line privacy? Even the old Partner's have automatic line privacy, but it looks like I have to waste a button on a phone with the "Privacy" feature to be able to keep calls confidential. And to...

Greetings all! Can someone tell me if you need to provision a special line from the LEC to be able to use an 800 DID board? In all of the documentation I've seen (and there doesn't appear to be much mentioning this module), it seems that you still plug in a GS/LS analog trunk, then configure...

Hey guys! I've got a question about Night Service that I haven't really seen dealt with. In night service, I was under the impression that phones do NOT ring (ever) unless they've been configured to be in the "night service extension group". On both a Magix 3, and a Legend R4 - all...

Hey guys.. Please forgive me if this isn't the best place to post this question, but it seems like the first logical choice. I've been wasting alot of time trying to get an answer to this question. I've got an HP2200 TDN that is being printed to via TCP/IP by a "FILESERVER". The...

Hey folks.. I've got some questions about the way a Merlin Legend handles T1 circuits. 1) Why is it necessary to use a CSU with the 100D module and a straight DS1, when it doesn't appear you need one when using a PRI... or am I mistaken here? 2) While looking around in the documentation, I've...

Hey guys.. I need to know how to tell which revision of the Partner ACS processor I have. The documentation I've been reading doesn't even mention how to get into a "system status" area, where I would be able to get the revs of all the boards in the system (kinda like the Merlin...

Hey guys. We got our Merlin Legend system in, and it's purring quite happily.. but I started thinking about ways to optimize the way we do some things, and I came up with a question.. Does anyone know of a device that sits on an analog station port, that will pickup when it rings, and then let...

Guys: I've seen a couple of threads dealing with the wiring that the MLX phones need to operate. I'm posting this to clarify, and make sure I've got all my facts in order. Using the pinout below for an RJ-45 connector, plugged into the station port: 1 2 3 4 5 6...

Greetings! I was looking through some Avaya docs regarding "System Planning", and it mentioned that 012 Analog boards could only ring 4 ports at once, which I already knew.. Then it continued to say something to the effect of "and you can only have 8 ports in use at any one...