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I have CS1000E 7.5 and Session Manager 6.2 connected to a Cisco UCM Release 7.1 I think. Setup: PSTN call inbound and terminates on 2616 or 1140. The Cs1000e set user then blind transfers call to Cisco via CDP/ Session manager over SIP. The Cisco set gets the CLID of the 2616/1140 and not...

Yes I know its old but the customer still uses it for several thousand sets. I’m not overstating and Im not about to fix the entry’s manually through employee selector.. When I run an extension report using the web TBS the name is wrong. Now hold on here is what I’ve done. They do not use...

SIP 3rd Party has been in and working for a year CS1000e Rls 6 with SIP Line Gateway. Just found out no Intl dialing. Local, LD and in are all ok. These are third party sip-3 sets. The call is going out as national and not international as carrier wants it for call type. It is correct for...

I’m adding another MGC CS100E R6 cabinet for a NT5D14 Lineside T1. There is not a PRI with clock in this cabinet (AND I DON'T HAVE ONE). The NTP is vague regarding this subject ds, maybe someone with actual experience can help. I’ve been "told" that a clock isn’t required if you are not using...

This is a CS1000E on RLS7.5. The trace shows that 9911 is being sent to telco when dialing 911 or 9911. I have looked at several ESA examples but, not quite getting it. Here are the prints. Can someone tell me what is wrong? >ld 90 SPN 911 FLEN 0 INPL NO CLTP NONE RLI 120 SDRR NONE...

I have a CS1000E Rls 5.0. All SigSvr, CallSVR, MGC are PEP and loadware current after issue started so, that didnt fix it. Anytime a transfer occurs from Callpilot,MICA or TDM set to any H.323 trunk (12)locations it fails. Does not fail everytime, but most of the time. Checked DSPs in three...

So I can't seem to find any docs of how to complete a Co-Res to SA. The Avaya docs say You can upgrade a CPPM Co-res CS and SS- based system to a CS 1000E (VxWorksbased)SA with a stand-alone Signaling Server if the 1000 IP and 800 TDM users limit is exceeded. For details see Avaya Communication...

I have a I2033 that boots right to this message and all three leds are lit. i think this happened since it "might" have been S10 and someone tried to go directly to S74. LOADING: Loading boot parameters... Installing bootrom and recycles. I can't get into setup to load firmware, since no...

I have has this happen on three recent CS1000e 5.50j installs. The admin1 password disappears, in other words nothing works. After an upgrade the password change doesnt take, you can't delete it. I have fixed it with an ini. I havent tried PDT and didnt find a PEP. Any ideas? If you know...

On several of our CallPilots the server name shows up along with the other choices in the "Preset Server List" dropdown box (last server and manually). This isn't a CP web svr. I enter the name by clicking the enter server name manually, then login. After logout the only choice is: enter...

Has anyone used TM3.1 or OTM2.2 to convert the systems. The customer is downsizing. Option 51c with 4.0 going to Option 11C with 5.0. I really don't want to put in 250 sets. They want programming to stay the same. help please....

These sets are NOT used in a ACD Q. The users have M2216 with Plantronics CS55 wireless headsets. Prior to the upgrade a call would come into the set. They press the button on the ear piece and start talking. Post upgrade Option 61C 5.0 they now have to press the button on the set. Tried LPK...

CoRes 6.0 with SU04. I don't trust SU05 since it came out last week. But, anyway, the standard reports run fine. The access and partitions are set correct and the RCW will let you build reports. When using a simple template with a few agent fields configured like: Agent Name, Agt ID, No of...

CCMS 6.0 81C 4.5 Is it possible to associate a name with the NRR code on the set. In other words when the agent enters the code, can the sets (M3904) display a name instead of or along with the NRR...Like code 11 "file order" Thanks in advance.

I get good CLID to the mailboxes. But not to sets on a dial through. The sets are all IP on the Branch Office. I have not tested to a TDM set yet. The D-Channel messaging shows the correct call type with good calling infromation. What do you think CallPilot or PBX. Thanks CC

First Im not network server savvy, Im just trying to point the IT guys in the right direction. They were tryng to push out the ADD to 250 desktops using group policy for active directory. They are getting some kind of validation error on the msi file. They also have tried the Windows SUS...

When you call CP mailbox from an exteral fax machine HANDSET (manually) or a telephone, the mbox use to answer with...if you want to leave a fax press 1 or send ( dont remember which). Im not sure if the recent PEPs SU01/11C/12/18 on the tower 4.0 put a stop to this, but now I can't get it to...

I have several TelStrat's integrated Digital Voice Recorder (iDVR™) solution utilizing the TelStrat Application Line Card (TALC). A have a few sets that when the record key 14 is pressed it intermittantly won't record. Also if it does record, after the hanging up, the key will flash and not go...

The DN to DN and DID calls will increment the count.The sets don't show any new calls from the ACD. Customer has callcenter with the ACD controlled by Symposium. This worked with MAX by the way. Any ideas?

Should Call Logging work for skillset calls to Agent? The agents have a competition who got the most calls that day, when using MAX. Now that they have upgraded to SCCS 5.0, the 39xx type sets only show call logging counts for the DN calls. The agents can't and don't care about reports. Any...