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I have a Definity Prologix Version 6. The customer wants to add a PRI. (Under System-Parameters, Customer-Options) It states ISDN PRI? N. What do I need to do to add a PRI? Can I just add a TN765 Processor Interface and create a data module? (Are there slots for this?) Do I need any licenses...

I've set up a million PRI's on Definity's. This one won't come up. The carrier has been to site and gone on the circuit with a test set. I've create and re-created the PRI. D Channel won't come up!! Group state - Out-of-service Level 3 state - manual-out-of-service No matter what slot...

Here's an odd one. I have a customer with a Release 2.2 Merlin Magix. They have a 412 card in slot 1. An 024 card in slot 2. 4 phones are dead! (Seperate cards) 1. I unplug all the phones or reset the system, etc. 2. Start plugging phones in ... - If you plug the 1st phon in. Then you plug the...

I have a brand new S8300/G450 we installed. We set up the IA770 voice mail. When you dial an extension off the auto attendant, and the person picks up, the call breaks up. There's a silence immediatly on answer and then another break up in voice 5 seconds into call. This sounds to me like some...

I have an S8300 at a customer. I have to Coverage Answer groups. Is there any way to get to Coverage Answer Groups to ring at the same time?? Thanks.

I have a client on a BCM400. They were using the i2050 softphone. The user got Windows Vista and the softphone wouldn't work. Now he downloaded an upgrade patch to R3 softphone. The phone worked for about a month or 2 and we get a license failure error? What is this? How do we fix? I HATE...

I have a client with a BCM50 release 1.00.2.04.J. (They do have a couple IP telephone glitches. Some posts on here for this release mention that the system should have a patch on it) I would like to make sure all patches/updates are current for the client. What are the patch(s) that need to be...

I can not get the message/envelope key to work on 1600 series IP phones (1608's and 1616's). It's getting it's files from the file server. What's wrong? (The phones are built as 9600 series phones in the PBX because there's no option for 1600) I think I have to modify the 46xx file? But there...

We have a CS1000S with a Call Pilot card. I believe that's the Call Pilot Mini. I'm connecting my monitor, keyboard and mouse directly up to it, so I can trouble shoot some start up issues the OS seems to be having. What's the adminstrator password? (It's been a while, but I remember it was...

I can not get call accounting to work. IPO R4 406. System is programmed, Delta Server is set up and receiving all the SMDR data. Tapit is set up, programmed, CDR loader is set up. But the CDR Loader from Tapit keeps getting a sharing violation because the Delta Server keeps updated the...

I can not get a extension to forward to a cell phone with a call forward code, button or coverage remote? I'm using 9, I have everything allowed in COS and COR? Am i missing something? Thanks, Killbox

I have a customer that needs to push their individul DID's out. Under PRI, Number to Sent, when we send Base Number with Extension, it's only sending the area code and extension. It drops the exchange. One time it dropped the 1st digit of the extension. The exchange is 918. So all you'll see is...

Is there any to make silent monitor work all the time? As I see it, it only works on incoming calls to a hunt group. If a supervisor goes to monitor a call of an ext. and that person is on an outgoing call or an incoming call that came directly, it doesn't work. Anyway around this? Thanks, Killbox

2nd post here. Again, new on the BCM. Is there anyway to have more than 2 IP Set up on a BCM400 release 4.0? As I see, you can only use 1 LAN port to route all IP traffic over? Is that right? Can't you route VOIP trunking over 1 and IP sets over another? Also, is VPN the only way to make IP...

I'm new on the BCM. And have background in Avaya and NEC. When setting up a PRI with DID's, if the DID's match the extensions, why do you still have to make target lines for the DID's to route to an extension?? Same thing with VOIP trunking? Why the need for the target lines? Every other phone...

I have a customer that we just installed a PRI at who migrated from POTS lines. In the past you were able to see in the display of a 4412D+ what trunk number the incoming call came in on by pressing the right arrow. Now you don't. DID 4444 is set up on table 1 on PRI. 4444 are the digits...

I have a customer that has 4 auto attendants set up. Each auto attendant has 4 pots lines assigned to them. 2 companies ring directly on to the auto attendant and 2 ring 5 times on telephones before they go to auto attendant. The customer now is going to a PRI and are porting the main numbers...

I've set up 011 over a PRI a million times. But I have a very weird issue ... I have a customer that we cut over from 1 carrier with a plain T1 to a new carrier and a PRI. They are able to make international calls fine. They're able to call the Czech Republic pots lines fine. But are unable to...

I have a 2nd tenant on a system, where calls ring in directly to an ACD off their main number. This ACD hunt group is controlled by a vector. I need to add to the existing vector stating when the system is night, go to this extension. How does the step go and where should I put it?? I'll also...

I have an annoucment board in our system. I want an announcement on our ACD. I can't seem to record it or do anything with it. When I dial it, I get a busy. When I dial the feature code to program the announcement, I just keep getting dial tone. Am I missing something??? Thanks, Killbox