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I am trying to find a way to export the following info: Station #, PEN, Display Name, and any line appearances the station has... ie: the 'Key System' tab, 'Line Key Layout' stations. I would like to be able to do this from a 4000 and from a 9006 ... is this kind of export possible? Thanks!

Hi, I was wondering if anyone has the MNS SP6 CD, or if you knwo where I can download SP6. This is for Version 2.0 I could not find it on Avaya's website.

Hi, I am trying to prepend a digit on DID calls. Currently we are only getting 4 digits from the carrier, and I would like to prepend a digit. Can anyone tell me how to do that using HiPath 4k Assistant?

I heard that there was a new Seagate Report that comes with V.9 that can give you the % of trunks busy by hour. There is a current one that shows the number of seconds per each half hour that a trunk group was 100% busy, but I am looking to see what the peak usage is for my different trunk...

Has anyone used the Genesys ACD product? We are currently using Aspect but are considering switching to genesys, does anyone have experience with both products?

I have an issue with the RIPS queue on the ACD backing up causing all UniPhi Connect agents to be logged off and not being able to log back in. Has anyone ever experianced this? Any suggestions?

I have a question on reporting of #8xxx transfers. If a call is answered in app. 10 and the agent ends up doing a #8xxx transfer to application 20 , on an application summary report, where will that call(s) be counted? Will that call be counted as a handled call for application 100 in the...

We just upgraded to v9, and are using UniPhi connect instead of Winset. With Winset, if an agent received a call, the window would pop up with the ANSWER button, and the phone would ring (audio path) at the same time. Now with UniPhi, the agent gets selected for a call, the ANSWER button...

I am looking to be able to use the SELECT EXTENSION in a Remote site's CCT. I cannot seem to get it to work. I know that some documentaion says that if you play an announcement in the remote CCT, it will take control of the call, but that does not seem to work either. Does anyone use SELECT...

Does anyone know if it is possible for a Siemens PBX to sned over ANI across a Tie Line? I am looking be able to display the calling PBX extension when a PBX phone dials to the Aspect.

Does anyone know if there is any way to use transfer connect (AT&T take back and transfer) with Network InterQueue?

One of our partners is having issues when running Remote Winset and Siebel at the same time. Each runs without any problems alone, but when both ar elaunched , the connection is lost. Has anyone else had issue like this? Thanks, Matt

A very easy non-techniacl question: What is the industry standard for a short/abandoned call threshold?

We are looking at going with a new voice mail system (Avaya) and they said that to be able to connect to the Aspect ACD, Aspect would have to be compatible with QSIG. Is It?

I know therre is an "All Trunks Busy" report that tells you how many seconds all trunks in a specific trunk group were busy, but I am wondering if there is a report or a way to report on the peak percent of trunks that were busy per half hour. (not seconds all trunks were busy). Any ideas? -Matt

I am planning on doing a dialing plan change in a couple of weeks on my ACD. We are at 8.3 cm04. I have never been involved in a dialing plan change and just wonder if there are any unexpected hitches that go along with one of these? Has anone changed their dialing plan on their ACD?