Search results for query: *

I am receiving the raw IE values in binary when i make incoming call over an ISDN PRI terminated on Dialogic Platform. The Hex coversion of the binary data is as follows :- 2200A104039090A31803 1E00A104038890A31803 How to decode the above values, usual HEx to Ascii convereters show...

We have integrated Dialogic Board D/600 JCT with TN2464 DS1 board with Dialogic Channels configured as DS1FD Stations and CAS protocol. We are using Envox. We have designed a vector in ACD which queues the call to the Dialogic IVR Agents (AAS). We are facing following issues :- 1. if the...

We are a call centre & want to start a new service, Where we want to disable answer back signal to telco when the call is in the ivr or vector (we want user to select an option,once user selects an option IVR/vector will route the call to an Agent).we want to send answer back only when the call...

We have been using socket.c program available on Unix system to exchange ASCII data with external servers, now we have a requirement where we need to send & receive Binary data (sound file - .wav or .vox format). Is it possible? can any one send us the sample code for handling sound files thru...

Is there any command in Unix or C by which, we can list/ display all available memory locations (CPU ragister memory addresses) on the system & check which ones are used or free. We are using ScoUnix 7.1.1 system.

I am trying to send UUI data over ISDN PRI line which is terminated on dialogic. I am using envox script functions "send UUI" for the same. Basically envox script makes an outbound call using make call block & sends UUI using UUI Block & the receiving IVR channels is trying to extract the UUI...

Hi, we have Intuity Audix version 5, we are a call centre, with Intuity Audix connected behind definity thru 12 Analog extensions & used for sending faxes by various agents thru Message manager client.as we have different customers to serve, each customer has its own trunk line,For sending fax...

One of our EPN connected thru DS1C to the PPN is showing PN blockage as follows list measurements blockage pn yesterday-peak Page 1 SPE A Date: 10:44 am MON JUL 25, 2005 BLOCKAGE STUDY REPORT Meas Time Division Multiplexed(TDM) PN Hour Usage Peg Peak...

Hi , We have integrated Dialogic Board D/600 JCT with TN2464 DS1 board with Dialogic Channels configured as DS1FD Stations and CAS protocol , we are able to call the stations and playback of prompts is working fine but we are not able to pass any ANI , DNIS information to the Dialogic script ...

WE look forward to have your valued feedback on the following:- We are trying to connect dialogic IVR behind our Definity. We are using D600JCT boards. WE have already set up E1 link between the two. We defined the stations in the definity also as VRUFD? Question1 - When we dial this station...

We are using S8700 media server. We have Softex Call Accounting system capturing CDR data thru IP converter thru Primary CDR . WE want to install another Softex CAS & collect data parallelly thru secondary CDR output. But we are facing problems in the same. the Softex application link with...

Recently we upgraded our Definity R to Avaya Communication Manager ( S8700). We want to link our remote EPN ( distance more then 100 miles) thru IP link, but want to use existing Call Master IV phones in it for ACD. Is it possible? Looking forward to hear valued feedback from you at the earliest.

WE look forward to have your valued feedback on the following:- We are trying to connect dialogic IVR behind our Definity. We are using D600JCT boards. WE have already set up E1 link between the two. We defined the stations in the definity also as VRUFD? Question1 - When we dial this station...

We have already implemented accound codes in our call centre, its working fine & we are also getting CDR reports for the account codes. We programmed Account feature key on the digital phone but are not able to figure out as how to use the same. can any one suggest how to use this feature key...

We have already implemented accound codes in our call centre, its working fine & we are also getting CDR reports for the account codes. We programmed Account feature key on the digital phone but are not able to figure out as how to use the same. can any one suggest how to use this feature key...

Can some one suggest as waht are the steps to program forced account codes in Definity for CDR tracking of outbound calls. We have tried at our end but does not work, may be we are missing some thing?

At our call centre we have multi-skilled agents. They can take calls from any of 5 different clients ( skills). Recently, out of these 5 cleints, we have been asked to make some outbound calls on behalf of 2 of our clients and we need to track the agents time on outbound calls for these client...

I have a sitaution, i want to allow an ACD agent to have outward calling facility from one station & block the outbound calling from the other station without changing the agent ID. The typical solution was that i have two sets of agentIDs, one for allowing ourward calling & other with calling...

We are facing a particular problem where our call center staffs are reporting frequent cross talk problems. The problem is like this, one CSR get conferenced to other CSR’s incoming call with external caller & the (ANI) caller number appears on both agents’s call Masters. We are using Quintus...

We are using G3R release 8,when we forward the calls from the station, we want the caller Number ( ANI) to appear on the forwarded destination in case of trunk to trunk transfers. Presently we are getting the trunk number only. I read in this forum that EC500 extensions can be used to solve the...