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- Users: gingernut76
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What constitutes a call in terms of reporting?
Hi everyone, I have been given two conflicting views on what would seem a straight forward question.. The question is; - When an agent dials an external telephone number from their turrets, does this register as a call against them when they dial the number or is it just when the remote end is...- gingernut76
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- Replies: 2
- Forum: Nortel: Symposium call center solutions
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SWC 4.5 in the UK
Hello, does any one know when SWC version 4.5 will be GA in the UK? Thanks.- gingernut76
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- Replies: 1
- Forum: Nortel: Symposium call center solutions
