Search results for query: *

Is there a way that I can assign a certain line to a specific button on an MLX 28D phone? So, I want to program lines 1 thru 5 to the buttons directly above Intercom/Voice buttons. However, when I assign the lines to the phone, the choose their own spot, and I can't seem to re-assign those...

I am using WinSPM to assign lines to some of my extensions, change the line selection, and set all lines to immediate ring. If I program an extension (let's say 57), and set it how I want it... then using the COPY EXTENSION portion of WinSPM to copy extension 57 to extension 56... nothing gets...

I was curious if someone knows how to possibly do this.... I have a toll-free number that rings into my building on line 1. No other calls (aside from that toll-free call) rings in on that line. On this line, I subscribe to the phone company's "Call-Transfer" feature. I want to setup 2...

I am new to this aspect of the Legend system, so please forgive me if I ask redundant questions. Like so many others out there, I have a two offices with a Merlin Legend 7 system. One of our offices is going to be moving to a new location, and half of the other is moving to the space that will...

I am getting ready to add another 408 card to my Legend system, but before I did I wanted to see if there might be any issues in doing this. Basically, we use a 2-digit dialing plan in our office. Extension 10 thru 57 are actual extensions (MLX), and 58 thru 65 are voicemail ports. If I...

I installed an MFM card in an MLX-28D phone. Works well. But I discovered that the MFM card is treated as it's own extension. So, on that note.... how do I go about assigning an extension number to the MFM card, and how do I set it up to ring when the extension I put the MFM card rings...

Apparently there is a problem doing searches on this system right now, so please forgive me if this has been ansered already. I am just curious, I have my Legend system setup to dump all SMDR (inbound and outbound). It is working well, but I was curious on some of the logs. Some of the logs...

I need a bit of help with initial programming of a Partner ACS 6, and Mail VS 4.1. I have 15 extensions right now and a receptionist. The receptionist sits at extension 10, and that phone is programmed to ring all 6 lines immidiately. The other extensions are set to "no-ring." I have setup...

How can I change the remote admin password for a Merlin Legend system? Is it possible to change it using WinSPM? Or does it have to be changed on site? Thanks for the help.

I have Merlin Messaging 2.5. Is it possible that if a caller presses "0" at the auto attendant, and then extension 10 rings... if there is no answer, the caller will go to the general mailbox? Rather than extension 10's mailbox?

I have been trying to research the answer, and just wanted a bit of help to get this resolved. I have extension 10 in the wiring closet with the phone system (Not completely sure of the release, but when I dial "*05" from extension 10, I get: LEGEND 7.0 v14.2). We have 20 incomming lines on...

In our Merlin Voice Messaging system, extension 10 is assigned to Auto Attendant 1. Whenever a call rings in and there is no answer after the 4th ring, the call goes to and plays the Auto Attendant 1. Then, if someone presses zero for the operator, they go strait to our general mailbox. I...

Is there a global setting I can change that will change the maximum message length and mailbox sizes? I have run out of space on my Merlin Voice Messaging system, and realize that callers are leaving messages that are between 2 - 3 minutes long. And, some mailboxes have about 10 or 15 of these...

Is it possible to program names that will represnet a clling number? For example, I have 4 lines in our corporate office. Our phone company we use, DOES NOT support "Caller ID Name." So, if I call someone my number will display on their caller ID, but my name shows up as "Out of Area," or...

I recently took over admin of a Merlin Legend system. The old installer programmed lines 18, 19, and 20 to be answered by an auto attendant (#2). He set the general mailbox owner to be a person in the office (extension 43). He also assigned mailbox 43 to auto attendant 2. Since extension 43...

Sorry if this has been answered, but can't seem to locate it. Currently, all of the phones in my office are MLX-28D phones on a Legend Magix I think. We have 20 incomming lines, and each line rings on each phone, and is useable by each extension. When a user goes off hook, they get line 20...

I am setting up a new auto attendant for my system, (Legend 7.0). Currently, I have all 40 extensions ring when any outside line rings, and then if no one answers after about 4 rings, Extension 10's mailbox (which is assigned to auto attendant 1) answers. At that point, the system plays the...

I set a couple of phones to "delay ring" which does work. The phones will now delay after the second ring, before they start ringing. However, I want to change that to be longer (at least 4 rings). How would I go about doing that? Thanks.

I do not have an operator that sits at extension 10 (my primary operator). In fact, the person that installed this system, setup extention 10 in my telco closet for programming purposes only. Basically, if an outside caller is leaving a message for someone in the system (lets say at extension...

I have a ACS R4.0 system, with a PC Card VM system (8 mailboxes). I have extension 17 setup as a fax extension, and have it in hunt group 8. If a fax machine calls in on the main line, and the AA answers, calls are transferred to the Fax machine with no problem. If the Fax machine is busy...