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  • Users: deb321
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  1. deb321

    Automatic Not Ready

    We have some agents who appear to be going into Not Ready automatically after a call. Their calls are forced so they should go automatically into wait if they don't manually select not ready. There should be no delay between calls. Any ideas?
  2. deb321

    Symposium & Genesys Outbound

    Anyone got this set up? How is it done? Currently have MAX/CCR/Link with queues from Genesys presented to queue. With Symposium queues are replaced by skills. Is it possible to present the call to a CDN with a script sending it to an appropriate skill?

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