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Customer wishes to have an automated attendant answer all the calls now instead of receptionist. They use a T1/PRI and it is configured with sending 4 digits. I tried to add a pattern to find the specific four digits and to delete those 4 and then to add 770. When I do that the system...

Have a Nortel MICS with a RAD 2. I can connect via the phone port on it and call another extension no problem but when I do Feature 9** I get "Inactive Feature". I would assume previously configured or not it if were working I wouldn't get that. I tried cycling power. Any other suggestions?

Have a Nortel MICS with a T1 module and circuit configured for E&M Wink passing 4 digits. How can I route based on the DID 4 digits being passed?

Have a setup where a circuit has DID so calls to their main# get 377 which is expanded to 6377 matching their extension scheme. 6377 is in the Merlin Messaging as an Automated Attendant and so it gets answered by the system. They would like to change it so that it rings 4-5 times to two...

thread689-1518943 Looking for help configuring this and getting it to work. I took my adapter and cable I normally use with WinSPM (V5) and put it to a Lanronix SD1101. I setup an IP on it (static) on the network at the Magix system location. I setup the redirector software that it comes...

I have a client with a Merlin Legend that has a PRI coming in. Their main number is sending the digits 7067. The range of extensions is in the 7000s. I setup a series of phones including two operators to cover 7067. It rings and they can pick up no problem but I'm it seems that when a call...

Have a Merlin Messaging with 3 412LS boards and then two 800GS/LS boards. The correct voice message is answering calls on lines into the first 10 lines (two ports on the 412's are for MOH and paging). The next line is answered but no voice mail attendant. Instead the call is transferred to...

Had a point to point T1 between two systems. That got removed and a T1 for voice was ordered. I configured the board per the carrier but it didn't seem to work. They came out and were able to directly connect to the circuit and make test calls. The board was working with the point to point...

I have a client who has a Merlin Legend with Intuity Audix. They have 8 DID lines and the problem is that they get a bunch of calls at once that need to be handled by two people. One person has the extension matching the primary number of the DID trunks. At first they had a cover button on...