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Hello, has anyone setup the MCK Extenders and a recording/monitoring system succesfully to work together, I am trying to connect home agents (which is the easy part with the MCK extenders) to my Norstar system, but I would also like to record there conversations(the hard part). Has anyone out...

Hello, I have a system that has usa-xc 6.1 version that reads as follows A0600007 2003/06/18 NT7BG8CB Rel 01 USA-MICS - XC 6.1 FC Made in canada 2004/12 I order the latest xc 6.1 maintance release and the one they send me reads as follows A0999975 2004/01/12 NT7B66CC Rel 01 0003 MICS-6.1...

I have succesfully setup a point-to-point T1 using it as a tie line with E&M, setup target lines on both locations and destination codes, and everything was working execellent, until I realize that when I call from site A to site B or vice-versa, I would not hear a ring on the side that was...

Hello, I would like to understand where or to what are the 32 ports on the NAM allocated to? example I know that 16 ports are allocated to voice, what are the other 16 allocated to, to what application.

I have to admit that in the two/three years I have work with the Mics I have done everything from doing complete installations,upgrading, add-ons, replacing and almost everyhting else, but I have never done a backup and then restore the system before using the NRU 9 or 10 (true story), here is...

Hello everyone, I know this post is the continuation of a previouse post I had put about a week, where I was advised to use two separete NAMs, one for voicemail and one for ACD,instead of just one NAM CO-resident with voicemail and ACD. Well I have to admit I have never done this before and I am...

Does anyone know the exact model(s)or part number(s) of a backpack cdrom drive that works with the NAM aplication module and OS/2 operating system from Micro Solutions . I will be putting in a new NAM voicemail and will need the backpack drive to re-install the latest ACD Cinphony II software...

Hello, I have 2 systems with xc 6.1 with 2 combo service cartridage in two different locations on one system I will be moving station modules on port 3,4,5 to ports 10,11,12 and then will be adding trunk modles to ports 3,4,5 (already have trunk modules on ports 8,7,6). On the second system I...

I HAVE 16 CHANNESL ON MY NAM, WITH CINPHONY CO-RESIDING FIRST QUESTION: IF 10 CALLS ARE BEEN ANSWER BY THE AUTOMATED ATTENDANT AND 7 PEOPLE ARE CHECKING THERE VOICEMAIL AND ANOTHER 5 ARE ON THE ACD AT THE SAME TIME, WILL THE 16 CHANNELS ASSIGNED TO THE NAM BE SUFFICIENT, OR WOULD I NEED 6 MORE...

Question? If I upgrade from xc 5.0 to xc 6.1 can my voice mail (NAM) nv 4.0.04A stay as it is? or do I have to upgrade my voicemail (NAM) to the newer version nv 4.1.05 for it to work properly?

I AM HAVING PROBLEMS WITH MY AA NOT PICKING UP INCOMING CALLS SOMETIMES, I HAVE 24 ANALOG LINES THAT HAVE A TOLL FREE NUMBER ASSIGNED TO THEM IN ROLLOVER,AND A PRI, I'VE EXPERIENCED THIS PROBLEM ABOUT SIX MONTHS AGO WHEN WE UPGRADED OUR MICS XC 5.0 TO MICS XC 6.1, VOICEMAIL NAM TO 4.1.05 AND ACD...

Hi, I will be extending my DN's from 3 digits to 4 digits, and i know that a 2 will be added automatically in front of my current DN's, my question are on the voice mail and acd. NAM NORSTAR APPLICATION MODULE 4.1.05 NORSTAR MICS XC 6.1 voicemail 1.I know I am going to have to rebuild my...

I HAVE ALARM CODE 44-2 AND ITS HAPPENING ALOT, I KNOW THAT THIS CODE REFERS TO THE DTI T1/PRI CONNECTION, THE PROBLEM IS THAT I HAVE TWO PRI CONNECTION, AND I WAS WONDERING IF THE 2 REFERS TO SLOT 3 OR SLOT 4 IN THE KSU, SINCE YOU HAVE TO START WITH SLOT 4 WHEN INSTALLING A DTI CARD. NOTE: I...

I have done an upgrade about five months ago from xc 5.0 to xc 6.1, and also upgraded the voicemail from 4.0 to 4.1 and also my ACD from cinphony I to Cinphony II, but ever since the upgrade we have experienced lots of crosstalk, we have 24 analog lines that are used for our 800 number in...

Hello, I have a problem where calls are coming in and the person that picks up the call can here the person that made the call from the outside, but the person from the outside who made the call cannot here the person that answer the call, and this is happenning to a number of different...

I need to change two norstar system to 4 digits in order to do proper routing through a point to point, on one system I will just change the DN lenght to 4 digits making the starting DN 2221 this system is running xc 6.1 and on the other system I believe I will have to do a fresh installation...

hello I have a site that I have A T1, 24 analog lines, and PRI with 80 DID's, it is running XC 6.1 and was setup about 5 months ago. My problem is that sometimes when people are calling from the outside on the DID's , the call wont go through or it will just hang up and this will happen to a few...

Hello, I recently upgraded my phone system from XC 5.0 to XC 6.1 to take advantage of the offcore 3rd T1/PRI but ever since we upgraded we have experienced alot of crosstalk . People are calling our 1-800- number (which are 24 analog lines) and they are listening to other people talk at the...

How do I change the interface on a callpilot 150 from the callpilot interface to the norstar voice mail interface. do I need to Re-initialize the voicemail? the reason I need to change is because I have people on another location that leave messages for about 80 people by pressing the # on the...

Hello, I have connected two sites (lets called them A & B) using a private point to point T1, the extensions on site A are 8801-8880 and the extensions on site B are 221-450, I have used the off-core DTI card on both sites and they are connected on port 8 on the ksu and configured exactly the...