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  • Users: RDabbs
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  1. RDabbs

    Incrementing a script variable to get call counts

    I have a script that opens a voice session and prompts a user to press 1-4 which then either routes a call to another number or queues the call to a skillset. What I need to find out is the number of times per day/week/month callers are choosing the various options. Is there a way to increment...
  2. RDabbs

    OTM Version 3??

    We currently have OTM 2.20.78 and for the most part, are somewhat pleased with it. I noticed on the Nortel website that Version 3.00.888 was available. Has anyone used this product that can tell me what new features/functions might be available?
  3. RDabbs

    CallPilot Reporter/ No data when trying to display reports

    Just a F.Y.I. - We have CallPilot 3 and have spent a couple of days trying to get reporter to work properly. Everything went smoothly but when we tried to run reports a gray box would appear with no data. We tried everything listed within the Tek-Tips forums: reinstall reporter, use FQDN rather...
  4. RDabbs

    SCCS 4.0/4.2 Client problem with XP

    After installing the SCCS 4.0/4.2 client (V 4.01.07 Rev. 62) on 2 XP machines, I have no problems EXCEPT when I try to access Real Time Displays. I get the error: "Unable to register data with statistics data propagator. Real time display cannot continue." Anyone have a clue??

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