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  • Users: KevinsDad
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  1. KevinsDad

    Symposium Report on HOLD TIME

    Does anyone know where to find the Hold Time in a SYmposium report? We are using Version 4.2 and would like to see the elasped time an agent puts a call to a skillset on hold and maybe even the avg. hold time. The NTP's show where time is pegged as hold time but doesn't tell where to find it on...

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