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  • Users: bmccaw
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  1. bmccaw

    Install first i2004 on BCM 400 4.0

    Long winded.... I have a customer with a BCM 400 4.0. We want to install a i2004 at a users home office to answer ACD calls. I need some help. I understand we need a VPN to work correctly but I glaze over at IP addressing VPN connections. Here are some of my many questions and background...
  2. bmccaw

    Cinphony II Troubles

    I have a NAM V3G running Cinphony II. The system started crashing and would come up in ACD Control window. I would activate and get to the main screen but when I look at the system status, the voice channels were showing as unused (orange / brown). When I disabled and enabled the first...
  3. bmccaw

    Option 11 PRI

    I have an Option 11 system with a PRI for local calling and inbound calls. A second TMDI card is used for a T for LD. I am changing the PRI carrier and replacing the long distance T with a second PRI. Is there a quick way to copy the set up of the 1st TMDI (PRI) to the second TMDI? Also, I...
  4. bmccaw

    Extender 6000 Not Loading

    I have a 6000 SNM unit that will not load. I get the following on the console screen Loading runtime image from the flash file system File: '/flash0/default.m6b' Bad version number 65535 in '/flash0/default.m6b' ERROR: Error opening file --> Unable to load a runtime image file, entering the...

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