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Not sure of the best way to ask this so please bear with me. We have NICE Perform 3.0 and when adding users the last step is to add the agents extension in at the CTI Driver Set Up field on the server. In order to get the system to recognize the number we then have to do a CLS restart. My...

We are in the process of going entirely to Cisco VoIP and I have been told of problems with reports being inaccurate. Also it has been mentioned that when 150 or so agents log in thru CAD that the system freezes up because too much band width is being used. Have any of you had this happen or...

Do any of you have experience with Cisco to know if the same capabilities are availabe from their VOIP system as Nortel has using a 61C and Symposium?

when dialling 9011xxxxxxxxxx we got error message G3. Ichanged the ARS table and added 011xxxxxxxxxxxx thinking that if the complete number was there it would connect. Well it didn.Can anyone tell me what I need to do to be able to make an international call?

I have a user that is saying messages are being left in the voice mail box for an ACD queue that are not showing up for hours. This is not just a matter of the light not coming on but that the message is (supposedly) not there. Has anyone had this problem or know what to do about it? Thanks

Looking at previous posts I see that reloading MM 13 from the install tape allows the change of admin and tools passwords. Will reloading from a backup tape allow the same? That's all I've got.

Can anyone tell me how to make a cable to go from an OPT 11 to a RJ 45 jack to run a T1 with out a CSU?

Can anyone tell me how to reset the message waiting light. I have several sets thet the light stays on after all messages are cleared. The system has been restarted but that didn't help. We have a Legend 7.0 with Audix voice mail.

Can anyone tell me how to reset the message waiting light. I have several sets thet the light stays on after all messages are cleared. The system has been restarted but that didn't help.

We had a hard drive failure in CMDU 0 on a 61C. I have it back up and working after reseating the CMDU but now need to replace it. Do I just disable the bad one and replace it or do I need to restore to the new one from my back up before it will work?

How do you add key codes for converting digital t/n's to analog from a diskette? We have an OPT 61C with Succesion 3.0. Will this require a sysload or can it be done while in service? I can't have this thing down during business hours.

How do you program a SA RING button on a BIS 22 D set? it is on a Legend 7.0 system. This button was set up on the phone but some how disappeared. The SA Voice and SA ORIG buttons are still there. Can this be done at the phone or does it have to be done at the terminal?

I hope this is the right forum for this. I have a 61c with suc. 3.0 and OTM 2.1. We need to be able to see 911 calls that are dialed by accident that last only a few seconds. Is that possible? If so does anybody know how? I can see calls that last 4 seconds or more.

We have an Opt 61, Symposium and OTM but I can't find a way to tell who around here is making blind transfers. Does anybody know a way to see who is doing this?

Can anyone tell me if Standard Agent by Supervisor real time display and agent performance reports are available in Symposium Express release 1.0. I don't have access to it but have been asked what capabilities it has. Any help would be appreceiated.

We have several desk tops set up with Symposium Client that will not run scheduled reports. We have others that run the reports with no problem. We have reloaded the software and tried with and without the updates. We have also tried on different computers. Has anybody run into this before or...

We have the Symposium Client loaded on several desk tops and only a couple of them will run scheduled reports. We have started with fresh computers and also reloaded the client on in service computers of different brands. We have tried it with and without the updates and nothing seems to make a...

Our Symposium server went down and after rebooting I get event code 41550, SM could not start service NBALH. This has happened over a hundred times in the past hour. Anybody know what to do about it? I have a ticket opened for service but I want to know what causes this. Thanks in advance for...

I need some help. we have a 61c with Succession 3.0. I need to be able to transfer a call fron a did trunk to a tie trunk. In the cdb under net data there should be a prompt (diti) that could be answered yes or no to allow this. The problem is I don't get that prompt. I have everything that I...

I am trying to get phone records thru OTM that shows calls made to 911. The extension detail report for all extensions is accurate to the best of my knowledge but there was a 911 call made yesterday that does not show up. Can anyone tell me how to retrieve this record?