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I was called out to work on a Legend 3.0 I think. Had the external voice mail and no flashcard in processor.. Problem it lost all memory, everything back to default. I got the system reprogramed without any problems. The customer reported no power outage and system is on a UPS. Is there a...

Thought this might possibly help isolate the 7.0 port failures. I've been getting my 7.0 cards from a supplier with a Country Code other than CO1 (USA). Fea 59 shows 91E. Looks like Gray Market?? I just got a 7.0 card in from an Avaya partner...ALL ports work. Just wondering if it's the 91E...

Is there a headset adaptor for the Partner System, which allows the attendant to answer calls without lifting handset.

I have a customer with a Partner ACS 3.0. Since you have to toggle between Name and Number, They don't like this. (3 lines, 7 phones) What systems are available that will show both at the same time?

I have a 4 port/20 mailbox expansion card here at my office with a Comcode 107-884-363. I've tried looking this up on Avaya's site, but dont seem to be able to search by Comcode. How do I determine which VS mail this is for?

For all the years I have installed T1 service, I have always programmed trunk parameters, trunk type (in/out) as wink/wink or wink/start. In setting up a call center with 5 T1 circuits, I need to have more control over nite service and incoming destination. I see that If these were set up as...

I have been asked to find a dialer commonly used by Rual Fire Departments that will call multiple numbers at the same time. This enables them to contact all Volunteer firemen at the same time... Any Ideas??

Here is a problem I have encountered since I changed over to Long Distance and Local T1 service. I can conference two local calls, one local and 1 Long Distance........ But when I try to Conference two LD calls the calls will not connect. Since 2 locals, or one local and one LD work..I cant...

I have created Hunt Group 10 with 5 members. (Sta 647) with a cover path of 100. Cover path 100 points to station 700 (not in hunt group) Station 700 has a cover path to Voice mail. My objective is to have 700 take messages when all the hunt group members are busy. When I call 700 direct Voice...

I think I might have a problem. Here is what I see. I presently have a CO Trunk group with 10 trunks. My CO trunk group has Night Service ext 603 (Voice Mail). Last week We installed a T1 (Super Trunks) from SBC.These are 2-way DID. I set up my T-1 as (Tie)with Wink/Wink (in/out). The Tie form...

I recently bought 2 Definity switches to replace System 75 R1-V3's so I wont have to worry about tapes. When I log in 1 switch says it is a G3 V1, the other says it is a G3V4. Both have 786B Processors,(V5).Memory expansion CPP1(V5) 777B Network Control{V20) . What makes 1 a G3V1 and the other...

I am presently setting up a Definity G3V1 with three attendant consoles. This system is for a Travel Call center. Many times all three attendants are on their phone......Is there any way to force these un-answered calls to Voice Mail.?

Being a die hard installer.....This 4th of July has been a bust. A customer has changed out his System 75 R1-V3 to eliminate all the Tape problems with a Definity G3-V1 with a 4 Mb Flash card. The system is working excellant except for Service Observing. In system paramaters "Service Observing...

I just recently inheritad the work for a marketing firm useing a Definity G3-V4. They have 3 T-1 circuits. They are interested in recording all calls. All agent phones are Analog. (120) How would this task be accomplished. Any advice appreciated.

Presently I am looking at replacing a Merlin II. Configured for 16 lines, 32 stations. I will replace it with a ACS 6.0, 2-012 cards and a T1 card. PVM PC Voice Mail, R3 (2x16)All sets will be 18D. Attendant a 34D with a Partner CA-48. Does the 012 cards support Caller-Id? Does anyone see any...

Is there a way to connect a PC to capture raw data instead of useing a serial printer. Also without a call-accounting system. Any help appreciated.

Just a curious question?? With the Power Supply problems with the older ACS product, how does one know if the ACS is truly a 6.0 or a 1.0 that has had a upgrade done on it. I been seeing a lot of 6.0 processors through the secondary market and on E-bay. I know when I send in a processor to be...

I seem to have a problem from a Norstar Meridian, although I assume it could be any type of system. When I call out and an Auto-attendant system answers; it dosent recognise my digets outdialed. "Please enter the Extension" "18" nothing happens. I've tried several systems, so...

I am attempting to set up off-premise message notification for a held-desk mailbox. I seem to grasp the programming; but not the use?????? After I enter the "Destination telephone number (cell phone) what will the VM put out to the cell phone so I will know I have a VM Message?? The...

This link has time settings for many systems http://www.tel-programmer.com/system_time_setting.htm