I have been searching for an Avaya Definity/Communications Manager compatible analog phone that has caller ID AND a message waiting indicator. Does anyone successfully do this today and what phones have you found that will work?
I thought I new how to do everything in ASA and even some things that you were'nt supposed to do but I am trying to schedule a BUSYOUT and RELEASE of a station in my switch and the only way I have been able to do it is via the schedule report. Problem with this is every time it generates an...
We have an off line group in our call center that process back office work in addition to taking customer calls. We have set up Aux Work Codes to specifiy the type of work they do into 5 different categories. The call center manager wants to be able to report the details of an agents change in...
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