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I'm running a 3.0 SCCS with XP machines setup with 500m menmory sticks. We have just come up with a problem trying to launch Real-Time displays. The application is getting the applet but sits there for 2 minmutes with an hour glass trying to pull in the data and eventually times out with an...

Could any one tell me why the date and time in the MDR 2000 will not stay as set during programming. I set the time and date, then and as soon as a record appears the date and time change to incorrect numbers. I have my MDR 2000 set to pull the date and time from the CDR records of my...

What would the formula look like for last full week with Monday being the first day of the week instead of the default sunday=1 LastfullWeek in Crystal 8.5. I am wanting to setup a report that runs the lastfullweek using Monday thru Sunday. The default for LastFullWeek in Crystal is Sun thru Sat.

Our Tanberg SLR32 back up drive went south and the vendor has sent us a SLR75 for replacement since the 702 Tower is EOL. Has anyone had to replace one lately? If so did you have any got-yahs. We realize will probably need to get the drivers but my other question is do we need to get special...

I am getting an error code on my SCCS 3.0 and there are no details. Does anyone know what this error code is telling me. Historical Data Collector <undefined event>

Can anyone tell me the actual Nortel part number for the SLR tape backup drive on the 702 Tower for Symposium Server. I need to have our vendor send one for repair and they need the actual Nortel part number and the 702 tower is EOL.

Does any one know the correct procedure to place a caller on hold after implementating a conferenced call with 3 or more parties. I can drop any specific party but can't seem to place a caller on hold and come back to them. Using Option 61c RLS 23.

I'm receiving a bug 201 with and associated msdl 201 7 000000 error every couple of minutes. Does any one know what this is? The message definition is pretty vague. Do I need to disable and reenable the msdl 7? It has two d-channels programmed on it. Using a opt 61c with PRI's Thanks in...

We have an account with loads of Norstar key systems who want our support. We need Norstar tech’s in Southern California and the San Francisco bay area. Can anyone reccomend some good support for me? Word of mouth is always the best reference.

Does anyone have the definition for error code TIM5628 my books say to contact your vendor for updated help file.

Does anyone know if you can put in a range of TSC in ld 87. I am finding that it will only let me enter one at a time and the customer woould like 999. they want to use 5000 thru 5999. pondering??

What's the best way nowdays to integrate a 0x32 keysystem to an Option 11c? They are both hanging on the wall and the customer would like to know if they can put them together.

Can anyone tell me what this error code means I don't have it in my message docs? Option 11 c

I have changed out a 3904 with approx 60 personal directory/log numbers stored on it and now the directory is gone. Is there a way to down load or do some kind of save to get them back?

I have a Opt 61c with SCCS 3.0 and am needing to install an IVR with the idea of near future VOIP applications for becoming a full blown Contact Center. Have proposals from Interactive Intelligence and Syntellect. Do any of you have any strong pros or cons for either??? Any comments...

Has anyone had to opportunity to work the I3 Contact Center applications with Interactive Intelligence if so what are your opinions on how it compares with Symposium. We are looking at doing some IVR and IP Data Convergence upgrades to our Call/Contact Center. Any help/advice would be...

Does anyone know what the letters SA stand for when received on the attendant console. I receive overflow/non-routed out calls to my attendant that are labled SA 8006(route acod)9(member)7013(DNIS)825151(CDP out to a Tie route). Does any one know what SA stands for? 61c with Mer Mail. Tedd

Does anyone know how to direct an incoming call to a specific group of sets so I can have the MOH route different from the other local calls with out making them another customer group. I only have one customer group. This is in an Opt 61C 25.30. I have built a new route with a few members...

I am installing two new loops (28 and 29) in an Opt 61c. When installing the loops in LD 17 >CEQU I get to the prompt DTIC and enter (28)the loop number that I am installing which happens to be 28 and get a SCH 2022. It says that DTIC needs to be the Starting network loop slot for the PRI card...

In Crystal 8.5... I,m needing to get the current full running day data from Midnight. Can someone straighten me out on the formula code used?? I have users wanting to run this report daily at each hour so they can update a Daily Stat Board at our Call Center. Thanks in advanced Tedd