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Customer wants to set outgoing CID to an unused DID, user shortcode 9N is already used for ARS/toll restriction, can the following user SC be modified to make it work SC- 9N Feature- Dial TN- Ns+phone# LG- 0

I need to change the single zone page unit at a customers site to a multi zone. They currently have a Valcom page controller and I plan to replace it with a 3 zone unit also made by Valcom. The phone system is a Norstar MICS, not sure of the release. Does the MICS have more than one page port...

I have two Merlin Magix systems connected via PRI. At the remote site they have no LS/GS trunks, they strictly dial out over lines off main sys. When you dial 9 to access an outside line and dial the number there is about a 6 or 7 second delay before you hear any ringing. The dead air causes...

I have a site with 406V2, PRI24, and embedded voicemail. Trying to connect using an available DID. I have read several other posts but am still having trouble. I did the following but don't know what I am missing: 1) Set incoming call route with destination as remote manager 2) changed password...

Anyone know how I can find out CID info on a bellsouth line from 1999

Can the caller ID info on 5 lines in a hunt be changed by service provider to show the first line number regardless of which line you used?

What steps do i need to take to add DID's to a non local dial plan. Customer has two Merlin Magix with point to point PRI. Currently 12 extensions are being routed to distant end. Two customers are moving to other facility and would like to keep their same DID.

we have an audix vm system r4.2 v 1 being used with a magix system. There are 8 t/r ports connected to the audix system. From my experience with partner and merlin messaging you can dial those extensions directly to verify the port operation. For testing purposes should i be able to dial these 8...

I am receiving the following error message while trying to connect to exchange server: Unable to create the email server on the unified messaging application. Application is loaded on a windows 2000 server w/ service pack 4 domain controller. I have verified IP, Gateway, Subnet, and unified...

Can you use 012 modules w/ ring generators on systems with older 012 basic tel modules that require a ring generator in the power supply? Will the ring generator on the card interfere with the ring generator in the PS? Do 408 modules for BIS sets use the ring gen. in the PS or do they have them...

We've got a legend and the operator is having problems transferring to extensions beginning with 722# (example 7220, 7221). These are valid extensions on an 012 card. She says you can hear ringing but then it disconnects. Haven't been to site yet. Any ideas?

I have a question about TTR's and testing. I have a Merlin Legend with the following Config: Hybrid/PBX Slot 0: CKE3 CPU (R7, V10) Slot 1: 408 Slot 2: 408 Slot 3: 400 GS/LS TTR Slot 4: 012 Slot 5: 012 Slot 6: 012 Slot 7: 012 Slot 8: 012 Slot 9: 012 Slot 10: 012 Slot 11: 012 Several callers...

We have a customer that has a Magix system but they are using older MLX style phones. It is a multi bldg. environment in need of proper lightning protection for IROB extensions. I have a full understanding of proper protection (primary and secondary) and grounding but need ideas on modules. I do...

Is there any way to transfer to the RMD on a legend through Merlin Mail R3. I have tried *10, **10, and *8 the *10 and these do not work. Thanks, Wes

I worked at a customer's site yesterday that has a Merlin Legend CKE4 with R7 upgrade. They are using Merlin Mail R3. The sys. has two carriers with (2) 408 GS/LS/MLX Modules in slots 1&2 and the rest of the system contains 012 T/R cards (8 if I remember correctly). They have older PS 391-A1...