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We ordered from two different vendors on Amazon and were sent T7316 sets NOT T7316e sets! Argh! Are any of you vendors or know of reliable vendors that we can order from? (We are just a business and I used to be in the industry but not anymore). We also just ran out of mailboxes today so I...

We have a MICS 7.1 with all T7316 phones. I added a new extension on a station module that already has other T7316's on it. The port thinks the phone is a M7310. Has anyone else seen this before and what can I do to make the system see that it is a T7316? I unplugged the phone and plugged it...

Help! We built an auto attendant in Call Pilot and the "0" goes to the attendant console. We took the LDN that was the DID off (made it an ACD queue NCFW to VM) and made LDN0 "0". When the console is already on a call and someone zeroes out of the AA they get a CP recording saying that their...

I just programmed a new fractional PRI on a MICS 4.0 and when testing with the carrier, received second dialtone, but when they cutover the T1 the second dialtone was gone. I didn't change anything (not that there's a place for second dialtone on 4.0 that I know of) - but the carrier says that...

I have a customer with an old 8 x 24 with DR5 software and no voicemail. They need a 4 port (or 2 port 4 channel) voicemail system to work with their 8 x 24. I can't find my compatibility chart anywhere...help!! Which voicemails (that can handle 4 phone calls at once) are compatible? Thank...

I've looked through the FAQ's and searched but didn't find an answer... I have a customer who replaced the second CAP module on their very old 8 X 24 system. He didn't unplug the jack from the wall first; he just unplugged from the module and then plugged in the new one. The second module has...

Help! Does anyone know what CICS software 30CTE06NAT is? I don't have a recent enough SP Code Breakdown to tell me and I wanted to find out about trouble with "T" series phones and this system before I go there... Thanks in advance!

When trying to leave a message on certain mailboxes, we are getting a beep and "Your session cannot be completed at this time". I haven't been able to look at the Meridian Mail system yet. I have also been told that at least one mailbox can't hear the beginning of the messages; only the...

I have a customer that wants to know if they can add an IVR system to their existing Norstar (MICS 4.1 with a NAM VM Rel. 4.0)at some point in the future...and if they can does anyone know a good company in Tucson, AZ that would sell/install one and give them a quote? Thanks! Sue

I have a school district who wants to not show the extension number the technician is calling out from so that the schools don't all call him back directly - we have another number for them to call that is an auto attendant. The schools have T1's between them and the district office (where the...

A fellow technician called and on Succession 3.0: can conference internally; can't externally! Stat conf. packs okay. Help!

Can a MICS 4.1 with a T1 card (without PRI enabler) decipher/display incoming caller id sent from LEC in the format of: *xxxxxxxxxx* (thats * 10 digits *) ?

I am taking over an existing MICS 4.1 and need to find out if they have the PRI enabler installed - they have a T1 card. Is there somewhere in programming that I can look? Thanks for the help!

I need some help with Call Forwarding between two 2000IVS's... The first site is the Dealership which has the DID coming in from telco and has the AD40 Voicemail. The second site is the Body Shop which has a 1000IVS. A tech routed the DID (2680) to the Body Shop across the Point to Point T1...

I am going to be adding two analog cards (4LCD-A) to a 2000 IVS switch; do I need to reallocate the time slots? And if so how? (I basically know how to program the phones once the card is already added!) Thanks!

I was just asked about a cordless multi-line phone to be added to a Norstar 8X24 with DR5 software; can a T7406 be used on that release software? What about the EnGenius phones you guys are talking about? I appreciate any suggestions/advice that you can give me!

In MAT (Matworx NEAX2400 IMX Suite, Version 3.5) I can login, but when I try to access any command (i.e. ACFS, ANDD, AKYD) I get an error window that says "Command is not allowed for this login configuration". I went under the Configuration (on tool bar) and got a PBX Administrator...

I want to back up 25 Option 11C's to flashcards and I understand that even if I buy a 128mb card that I can only back up 10 switches per card. Does anyone have info on this? Thanks!

I want to back up 25 Option 11C's to flashcards and I understand that even if I buy a 128mb card that I can only back up 10 switches. Does anyone have info on this? Thanks!