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  1. mikewasser

    Can a Digital phone log missed calls?

    I read this in the FAQ section (link below) but it doesn't seem to work for me. 1. I can't add the 'soft' buttons but can add hard buttons to a 6400 series digital phone. It indicates when a message is left, but not calls missed. Does the PBX have to be MV? I tried on a si V10.1 with no...
  2. mikewasser

    BCMS Server Sharing Problem

    We constantly have a problem with our BCMS Vu Server where the server will stop and when restarted we get a sharing violation problem. The only fix is to reinstall the entire server/client application. We are running on a Win2K Server OS with XP clients. Clients are receiving a 8510 error -...
  3. mikewasser

    Trying to record ACD agent login/lo

    Trying to record ACD agent login/logout times to export to a timesheet system. No CMS. Any ideas? Example: Agent 2001 logged in at 8:00 AM and logged out at 5:00 PM. Will anything interface with the Definity to capture this information without CMS? Thanks!

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