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  1. Spanning

    CMS Agent Trace

    Hello, We have a CMS R15, 100 Agent call center and can only get 2 days worth of agent trace reports. Can this be increased so we can historically run an agent trace report on any of the 100 agents going back two months. Many Thanks
  2. Spanning

    cisco 2851 voice bundle

    Hi Tips to set one of these up from scratch with 40 ip phones , where can i get a manuals , training. Tried Cisco web site and i was only able to find installation manual only. Many Thanks
  3. Spanning

    External Email Alert failing in an IMS enviroment

    Hi We have IMS works fine however i am unable to get an external alert. 1. Ims is in a domain enviroment with exchange 2000 and works fine. 2. The Vmpro SMTP in control panel has been setup to look with the exchange server port 25 using the email account used for the voicemail 3. The Users...
  4. Spanning

    ACS 132-S-901.2 IP Telephony Implementation

    Hi, Has anyone done the ACS recently , i am after some hints and tips. Thanks in advance if you can help.
  5. Spanning

    MM720 bri ports endpoints problem

    Hi I am unable to make a calls from BRI Stations internal or external however they can recieve internal and external calls but not from BRI station. I am using s8300/g350 3.1 the ports have been configured as data modules 3001 to 3008. please help !!!!!!
  6. Spanning

    SIP TRUNK SETUP PROBLEMS

    Hi, Has anyone setup a SIP Trunk on the new ip 500 , i am using AQL IPO 500 4.0.5 sip.aql.com
  7. Spanning

    Has anyone tried IP DECT via VPN

    IPO connected to remote site via VPN with IP Harphones works o.k. , i was wondering if IP Dect can be used at the remote site.
  8. Spanning

    How to program a DDI 02076863033 to Fax extension

    mitel 3300 newbie How can i program a DDI 02076863033 to ring a Fax extension 4069.
  9. Spanning

    How do program Cisco 1721 for Voip Qos

    Newbie to Cisco , we have three sites with 1721 routers connected via serial interface and would like to set these to prioritise voice calls between three Miltel PBX. I will appreciate some help on this with a sample config. Thanks
  10. Spanning

    ip hard phone via ADSL

    Hi All, How do i install a homeworker with an IP Phone over ADSL to an office which has an ip office 406 version 3.0.69
  11. Spanning

    Technical Support

    It appears the official HELP DESK SUPPORT is non existant as it is becoming more and more evident we guys get a better support from Tek Tips or are we just too lazy to log calls with them. Its probably the best kept secret , " HELP DESK " , what do you say ?
  12. Spanning

    Line Error problems on the Gemini 9335's

    intequartz handsets , on 2.1.27 display showing line error on 403. Any suggestions.
  13. Spanning

    My IP Office Valentine

    I vote the ip office the best of its kind, put a side the contant rollout of the new software and bug fixes its got to be my true valentine. Why because its easy to install and programe and i make loads of money from it, ask the Mrs ?
  14. Spanning

    DO NOT USE 2.1 (24)

    see thread by mikev80 : cannot pull config
  15. Spanning

    BCM will be replaced after 3.7 is this true ?

    ??????
  16. Spanning

    Hellooooo where is 2.1(22)

    or will it be 2.1(23) oopps it crashed again 2.1(24) oppss............ Avaya get the drift get a grip all the Nortel Man will take over i know you are there but are you listening. p.s. An Avaya Fan atleat for now.
  17. Spanning

    Is BCM worth a sniff

    Hi all Nortel BCM Boffins, my company is considering a change of scene from Migrating from a Stable Index feature rich with an ip office using voip. I do not know much about BCM please advise if you think we are making the right move.
  18. Spanning

    how to crack dialup password

    Can the RemoteManager password be cracked , or is there a way to by pass this and connect to the remote system.
  19. Spanning

    Calls misrouting on IPO 403 2.1(15)

    Internal and DDI calls going to differrent users.Out the 40 extensions the IPO has 6 users with same first names and on a number of occassions one of the 6 users which has 15 characters and also happens to have the lowest directory number of the 6 seem to be receiving the calls. Before anyone...
  20. Spanning

    Rapartee Toll Fraud issues

    Hi, We have a Definity Si system using a Rapartee Voice Mail system, recently we found lots of international number dialled out of our business hours. We have been through all restictions and can not verify how the hacker was able to dial out via the Voicemail sytem.All we have is a recording...

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