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Hi I have Avaya interaction center IC 7.2 connected to Definity system Without any known reason (no upgrade on any avaya component), agents who have mail channel enabled, started to get error: Failed to laod JVM.DLL. WebAgent cannot be launched. After that application is just closed When I...

Hi! I have installed IP Office 4.1(12), ConfCenter 2.0 and VM Pro 3.2 and set up everything (I think) by the book but something is missing, because when I intent to connect to conference I get the message that there's been a failure. With short code a access the conferencing module in VMPro...

Hi all!!! I am trying to connect S8300 CM5.0 and IPO 406 over T1 trunk. But without success. Could someone tell me how to do it? Thanks.

Hi all!!! I am trying to connect IPO 406 and S8300 CM5.0 over T1 trunk. But without success. Could someone tell me how to do it? Thanks.

Hi all on one site I have a problem with IPO SoE, sw version 4.0(10) I have 12 users (8 ds and 4 pot), 3 analog lines and 4 BRI Customer says that the calls are randomly dropped, sometimes the telephone rings but they cannot take a call I have a trace log but I don’t see anything strange in...

Hi, all Can anyone tell me how to set fax over ip? I am using S8300/G350 v.5.0. and IP Office - SOE v.4.0(10) S8300/G350 side: on IP trunk I've set: - DTMF over IP: out-of-band - Direct IP-IP Audio Connections: n - IP Audio Hairpinning: n on ip-codecset 1 I've set: - Audio Codec: G711MU -...

Hi, all Can anyone tell me how to set fax over ip? I am using IP Office - SOE v.4.0(10) and S8300/G350 v.5.0. IP Office side: on ip trunk I've set: - GW address: <S8300 addr> - Compression mode: Automatic Select - H450: None - Enable Faststart: Checked - Out of Band DTMF: Checked - Allow...

Hi all! What I should do to connect to S8300/G350 v4.0 with VAM v4.0.11? HELP!

Hi all! I have IP Office 406 DS with sw 3.2(17) and CCC V5 running on Windows server 2003. When I'm using CCV on CCC server machine, everything is OK. But when I am using the supervisor's PC (XP Profesional), I can see DeltaServer, but when I try to connect I get this massage: "Permission...

Hi all! I have a problem with my SoE. One of my coleegues tried to upgrade it from 2.1 to 4.0(10), but he has skipped 3.2(999) step, so the system now contantly reboots. I know how to use DTE port and I've set my PC correctly, but I can not access SoE because it is going up abd down every few...

Hi all! I have CCC with 15 agents The problem is that I have only one agent in my Delta server under Agents, rest of them are under Users Settings for that man are the same as for the others. On IP Office I set up force login for each agent, all of them are members in group, the ringing type...

Hi! Regarding CDR reports, I have a question. How do you deal with calls that are not established (that have rang on dialed number, but haven’t been answered), and in CDR you have that call lasted a period of time (e.g. 4 tenths of minute). I can not charge this call. How can, customer know...

Hi all! I have a problem with my Small Office I have SOE with one BRI, 4 analog tel. lines, 8 digital stations and 3 VoIP channels I have all 8 DS phones connected. And from time to time I get a mail message from IPO (SMTP enabled) containing, for example: - The phone with id 55 has been...

Hi all! I have problem running AVAYA IP Softphone on my PC. I have softphone 5.2. The installation went without any problem, but when I try to run softphone I get a message: "The default database for the Avaya IP Softphone is missing. Would you like to create a new database? (Softphone cannot...

Hi everyone! I have a problem regarding integral voicemail. I have SmallOffice running version 3.0 (5901). When I insert one memory card everything is OK, but when I insert another, voicemail won't work! On SysMonitor I get a message: 1186361mS PRN: LVMailFlashMan::FiveMinuteActions: Invalid...