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  • Users: xredpillx
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  1. xredpillx

    CallerID on T1

    There has to be a way to display caller ID, from an outside call, coming in on a T1. The phone company says they can send real time ANI, and when they do, all calls are routed to the Operator. The Vendor says that there is no possible way to get caller ID over a T1. I believe that if teleco...
  2. xredpillx

    Access classes; Back Door?

    Have Symposium and I am able to log in as sysadmin. Sysadmin is in the Blue system admin group, the highest as far as I can tell. It looks like the installer blocked read write capabilities for scripts and only allowed viewing. I cannot change the access level because access classes is also...
  3. xredpillx

    Making calls using call log

    Opt 61c- 3903 and 3904 phones- In the quick reference guide for the 3903/4 phones it states that in order to make a call from the callers list one must first edit the number to add a 9 and a 1 for LD. It seems like Nortel would have though of this and been able to add this to phone numbers that...
  4. xredpillx

    Nortel Software package

    Our vendor has told us that we can buy software packages individually for $1,000 each, but there is also a software service transaction fee of $1,500. Does this sound correct to anyone? Thank you
  5. xredpillx

    Not Ready Codes

    Does anyone know how to install codes into the symposium/Opt 11c to allow management to know why an agent went into not ready state? For example, not ready reason 1, smoke break, reason 2 nap time..... Thanks

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