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Hi there, WE had a complaint about a call getting dropped. When i checked the call by call logs I found the call and it showed up as "Cancelled". I've searched documentation and I can't find anything about why the call showed up as cancelled. Does anyone know what that is?

Hello, I am trying to install Desktop Messaging on my laptop and it keeps telling me that it detects that my computer is a call pilot server and it cannot install on a CP server. I know it's not a server, and I've tried removing everything call pilot from the registry but it still won't let...

Hi there, We recently changed our IP addresses on our SCCS 5.0 which has a webclient which is NOT co-res. When I connect to it from my desktop, i cannot run Historical Reports. It says there was an error connecting to the server. We've had this error in the past when the SCCS server and the...

Hello all, We are looking to add wallboards to a site of ours that has Symposium 5.0 with a webclient. Does anyone have any suggestions?

Is there any way to get agent logins setup on an Option 11 with Basic ACD? Right now they are just logged in with Position IDs. Any help would be appreciated.

Hello, Recently we had issues with our Call Pilot and since then I am unable to open one of our Applications to modify it. All other applications on the server seem to be working fine. When i try to open the App it says "The system could not load the application from the server. Please check...

Hi all, I'm having issues with my Option 11 not being able to transfer externally. I can Forward externally, but when someone tries to transfer the call, one of 2 things happens, either the call gets a fast busy or you cannot press the transfer key a second time to complete the connection. . ...

Hi there, I have a 3904 set with a Plantronics CS50 wireless headset plugged into it. it worked fine last week, and now is not working. The green light is on on the base unit, but when you press the headset key, nothing happens. I have changed the cables, switched to the handset jack to see...

Hi there, Our IT department recently installed all new PCs in our office in cleveland. When they did this they re-installed any software via an image they could push out to multiple users without actually having to be on the users PC. They used this Image to install the CallPilot Desktop...

Hi there, Hoping someone out there may have seen this before. We recently replaced our PCs with new PCs in our office that has Webclient 4.5. Since then we've had issues with the Real Time displays not working. It seems the 3rd party controls weren't installing correctly or at all. We got them...

I'm having an issue with my reporting in Symposium. Someone posted on another forum a while back (not sure if anyone here can help) that nicrpt.mdb was where all the report data was. Is there anywhere else this could be? I am having an issue where reports are printing more than one copy or with...

Please help!!! We can't get our SECC 4.2 to install on the server. It keeps getting stuck at Phase 6 where the Sybase is installing. Any suggestions are greatly appreciated. Need help ASAP!!!