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Receiving caller name
A remote site wanted not only caller number but caller name. LEC activated option as it is PRI NI-2 but not really what we expected. We either get calling number or calling name in the 2 line dispays of 64xx sets but not both based on the US NI Delay setting in the trunk group. Plus the...- johnsbo
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- Replies: 5
- Forum: Avaya: CM/Aura (Definity)
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Call Pickup on Agent Id ?
Does anyone know a way to pickup a call on an agent's phone that is not a call center queued call but a call to the agent's direct number ? You can not enter this number in the call pickup group form. Thanks for any help.- johnsbo
- Thread
- Replies: 3
- Forum: Avaya: CM/Aura (Definity)
