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I am runnig Telecom Biling System Version 3.17. For some reason I cannot get my reports to pull up any CDR data after 5/29/13. I archived, I purged, etc. But still nothing. I know it is collecting and I was able to find the *.img file with all of the current data, but I can't get the reports...

I am having a problem that I am hoping somebody on here can give me some insight into. This just started approximately 3-4 months ago, all of the sudden none of our phones are able to forward calls externally. I have had my vendor and our local carrier pointing fingers at each other for...

I have two identical phones I am building, but the second one is getting the following error: CLS Response: DPUA FBD FITD MWA NI Error Code: SCH1214 (SCH1214) Any help would be appreciated.

I have a very long document I am editing. I have 2 different headers and footers (alternating left to right). When I get down to the bottom last 10-15 pages, they randomly disappear on some of the pages. The footers are pages numbers, the headers are title & date. I am getting the following...

I have an 800 number is connected to 5 different lines that rollup to each other as callers call in. The problem I am having is that if too many people call in at once the lines are not ringing busy, they are just getting a continuous ring or a long drawn out noise. I have RCO set at CFNO.

I have found that there are a bunch of random ACD ques in my system that must have been set up when the PBX was first purchased many years ago. I have no idea what most of them are for and/or how to find out. I am 99% positive most of them serve no purpose. Is there any way to actually find...

One of my users (using Lotus Notes 8.5.2FP1) is having a problem with hyperlinks in emails. When he clicks on them, nothing happens - but when he changes the preferences to "use embedded browser" it works. He has both IE and Firefox and the Operating System is Windows 7. I have tried...

I have a strange problem that I just want to verify I am correct. I have a user who has full access to her boss' calendar. She has it open - but is unable to search it. Someone here is telling me that this is not possible in our version which we just upgraded to 8.5.1

I am getting the following error from my TM Server. CDR records have been buffering for more that 4 hours. If ELNK errors are being received Contact Network support team otherwise. Funny thing is when I log onto the server, it looks as if it is collecting data, everything is up and running...

Is there any way possible to dial into a switch to take CFW off of a phone and then dial in and put it back on? I used to be able to do it through Telephony Manager, but not in version 3.2. No, I do not have DISA enabled.

Has anyone been successful in getting CallPilot 5.0 to work with Lotus Notes 8.0.2? I am getting this error message: DBUS Cannot be shared between processes

I am getting a question from my boss as to if we can trace weather or not someone had there calls forwarded? I can see what the number is on there phone, but is there a way to tell if it was actually forwarded?

I am running TM 3.1 and my Corporate Directory is working properly. The problem is that I have a bunch of numbers I would like to "exclude" from showing up. I created the "Corpdirexclude.csv" file and copied the numbers I want ecluded. After several tries, my Log is telling me that it...

I have a DN that is connected to an 800 # (helpdesk line). It is on several phones. It is not on key 0 anywhere. It does not have a voicemail box. I want this phone to ring continuously on the line (x7349) and not be forwarded anywhere. What is happening is that after 4 rings it is FW to...

I am currently using OTM to make all adds/moves/changes to my phones. As most of you know, it is not always very reliable. I do know some CLI that I have learned on my on (and from this site), but would really like to know more and have been looking into Global Knowledge for training. Is...

We just replaced all of our phones with M3904. My boss now tells me when he forwards his main line to voice mail (when he is in a meeting) that his DIG (Intercom) is still ringing. I know you can't forward the Intercom, but he "claims" that previously it just "flashed" or "beeped once" and...

We have just upgraded to TM 3.1 and I had about 10 minutes of training. The upgrade totally wiped out my Organizational Hierarchy (Departments, Divisions, etc.). Now I can't figure out where to go to add them all back in. I am totally frustrated with the whole upgrade. Any help would be...

My phone system has been set up for years, now all of the sudden one of our offices is having a problem of calls not rolling up to the second line (which is not a DID) when the main line is busy. There are 5 phones total and they are all set up the same. LHK is 1 (which is where it should roll...

I am trying to OUT a phone using OTM, but it will not go away. Every time I sync it, the sync status stays at OUT. Any ideas? I have tried to see any error messages on the Log View, but there are none there.

We are using Adobe Acrobat 7 and are able to print from all other applications. When trying to print on this one machine in Adobe, we get the message "Document Unable to Print". Any ideas?