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Has anyone hand success using announcements on individual users and Parking with a working timeout feature returning to the correct user that parked the call accross SCN? The problem I'm having with the announcements is that we are using the transfer return timer feature and if the call is...

I have 3 sites with SCN and they want to have the callers hear moh while the call is in a transfering state. I had announcements turned on which worked great until I brought the other 2 sites up via scn. Now the calls aren't returning via transfer return timer when transfered acrossed the scn...

Is it possible to set this up so the caller can zero out at any time within the dial by name action?

Is there anyway to stat the channels B & D or see slips on a PRI in a Nostar?

I am currently running 3 PRI's in an XC7.1 Norstar and I have about 120 phones and we do alot of conference calling and about 90% of our phones are in use this time of year. Is it possible to add pots lines to the pri route so it will be seemless to the end user when making outbound calls...

I have a valcom 3 zone page controller and i want to hook it up through the page port of the BCM. The page controller gives a tone when off hook and then you can enter the desired zone. I works fine with my butt set, but when i connect to the page port of the bcm nothing happens. It doesn't...

Can I put an asm8+ and a dsm16+ on the same bus? What are the guidelines of the types of modules that can share a bus? This is how I have the cards: bus 2: dsm 32+ bus 3: dsm 32+ bus 4: dsm 16+ on half of bus 4 and asm8+ on a quarter of th bus bus 5: gatm4 bus 6: dtm bus 7: dtm Please let...

How many ports does a BCM 3.0 come with? Also, where in programing does it show how many callpilot ports are active.

Has anyone installed cintech tele-series on a bcm b4? I have a cus that is purchasing this and cintech wants alot to install this on the bcm. Since I'm their vendor(lucky me) they asked if I can do it on a T&M basis. B4 I answer them. What all does it involve and any info(or where to get info)...

I have cus with 4 businesses on a Norstar/Nam and all of them have their own AA(auto attendant) greeting table. They want to add a 5th business to the Norstar, and guess what, they what an AA also! The NAM will only let me build 4 tables. Is there a way around this to get a 5th AA? (All 4...

Has anyone installed Cintech tele-series software on a BCM? Or any other type of call accounting software? I have a cus. that wants call accounting software and they are interested in Cintechs tele-series. I installed it on norstars before using a cta. How could I get it to talk to the BCM?

I have a nam that was set up for english and spanish. How can I change that to english and french? I believe it's ver2.0 software.

After power failure the mics I have looses the route info. I have to go to route001 and tell it to use pri-a every time power goes out. It has a ups so I don't see it that often. But, what do i need to do and how to do it to fix this.