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This was seen in our switch: Nov 24 16:03:17 jv-voip-vg63-g-2.tco.census.gov 144: Nov 24 16:03:16 EST: fxsls_onhook_offhook: call is already reserved on htsp 2/4 cdb 0x64CC0D98 Nov 24 16:03:17 jv-voip-vg63-g-2.tco.census.gov 145: Nov 24 16:03:16 EST: fxsls_onhook_offhook: call is already...

I have two different locations having this same issue. The BLF key will stop showing the status of the other phone but, after a reset of the effected device it works.... only to have the problem roll to another phone in that same call pick up group. The BLFs work as speed dials. Only the...

So, I have scoured the internet and found all sorts of ports to open and the 'silent monitoring service' is allowed but, we are only able to hold a session open for about 15 seconds, before it fails. The error message generated says that there is no voice found coming from the agent device...

I need to show what is possible from a 7965 without an amplifier and what is the advantage gained by installing an amplifier (Plantronic M22). Non-Plantronic documentation shows that the amplifier can add 24dB but, that is not in addition to the phone. The phone has to be kept at 50% volume or...

As memory serves, the server that the AW is loaded to has a maximum number of simultaneous logins. What is it? Where is that configured? Also, the Configuration Manager Application has a limit to the simultaneous logins. What is that? Is it configurable? Thanks no matter where you go...

When an agent enters an Instrument ID that is not a valid or existing Device Target, and that agent is presented with a skillset call, the entire skillset is unable to get any calls until that agent is cleaned up. Are there any steps to take that would cause this error message to engage some...

The telco drops off our service on a 66-block. We then have to cross connect to a Cat6 patch panel. This is a new issue. Normally, we would cross from the 66 to a 110. What is the best method of crossing between the 66 and a patch panel? Do we install a modular jack on the com-room wall...

[Below is a message posted to the Cisco page but, you guys tend to answer things a bit faster.] All: I will thank you in advance for your help in this matter. I am sure that it won't be too taxing for most of you. I am pretty new and we are using CallManager 6.something. Any assistance would...

All: I will thank you in advance for your help in this matter. I am sure that it won't be too taxing for most of you. I am pretty new and we are using CallManager 6.something. Any assistance would be a huge help. Thanks!!! Here is what the office needs: X2000 is Main Published number...

So, right now the low is Yellow and the high is Red. Can this be changed? If so, how do you change the color? I have hunted around and I can't find it. Rachelle no matter where you go, there you are. "This participation is persona and does not represent the United States Census Bureau."...

My NCC is an hour ahead of my CCM 6.0 boxes. How do I change the time on the NCC and not negatively impact the CCMs? Rachelle no matter where you go, there you are. "This participation is persona and does not represent the United States Census Bureau." They make me say this.

I don't do network design. I don't work in the private sector. I have a friend that owns a 24/7 company that seriously needs to beef up their IT and voice solution. They have really grown and need help. How does a small, Mom and Pop type company get the serious IT solutions that they need...

I don't do network design. I don't work in the private sector. I have a friend that owns a 24/7 company that seriously needs to beef up their IT and voice solution. They have really grown and need help. How does a small, Mom and Pop type company get the serious IT solutions that they need...

I am licensed for 150 agents. I am showing 138 measured. The SCB, in the PBX, is set at 150. What else should I check? I recommended that they out and rebuild this agent. He seems to be the only person having this issue. What else would cause the phone to show Login Limit Exceeded...

How do I set the Maximum Number of Times that an Agent may login per shift? They only want a single ID to be able to be used 3 times per shift. No one should actually logout, until the end of the shift. Only one logout is expected but, they want to prevent folks from avoiding the Not Ready...

How do I take an Agent Performance Report and marry it with an Agent LogIn/LogOut report? I want the data from two existing reports to be merged in to one report. Possible? Rachelle no matter where you go, there you are. "This participation is persona and does not represent the United...

I am following the steps that the call has taken but, I don't understand what the disconnect message is trying to tell me. It shows NORM,DISC SRC: ABSENT. What does ABSENT represent? What can make this happen? During an hour, we received several "dead air" calls. They all seem to have this...

I have downloaded all of the CallPilot 5 NTPs and I am not finding this answer. I was told, that with 5 came a feature that allowed you to dial, a DID, and it would let you change voice file assignments, in the SDN Table. What is this called and in what book do I find it? I want to implement...

I have checked the NRAC of the ACD queues and they are all set to YES. The telephones have activity keys programmed. When an agent goes on break, they enter not ready and the code correctly. The phone will show that they are Not Ready and why but, the RTD won't show any thing. Of my 1100...

I have checked the NRAC of the ACD queues and they are all set to YES. The telephones have activity keys programmed. When an agent goes on break, they enter not ready and the code correctly. The phone will show that they are Not Ready and why but, the RTD won't show any thing. Of my 1100...