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We want One-X agent users to be able to answer their calls by answering their ringing phone at their remote location, but some have to also click on the green phone icon to complete the call set-up. We have XP and Windows 7 machines, but it does not seem to matter with this issue. There is also...

CM 5.2 platform. Here is my interest: 20 people with separate extensions wish to forward to an after-hours center where someone at that center can help with callers issues. The call needs to pass a specific ANI in order to play an ANI-specific announcement to the caller, assuring them that...

We have a G350 hanging off of twin S8730's. When another company office (stand-alone PBX) dials extensions on this gateway, the calls route to voice mail. Can the IP-Network-Region be affecting treatment of inbound calls from the PSTN this way?

When we touch the Options button (hard button), we hear a 'beep'but there is no response otherwise. We can't relabel buttons, can't verify settings, the button is simply disabled. Any suggestions? It is happening to 10 phones recently installed in one location. There are no 4625 phones in...

The MAS says successful notification, but the email does not come. Exchange servers working otherwise. is there a link between Exchange and MM that i need to explore?

If I have a caller application built, deployed, and associated on the system, am I able to turn the CA on and off by toggling the COS on the subscriber?

which board(s) provides zip tones in the S8700 environment? We are having delayed zip and need to know where to look for the root cause.

Do you know of a server or Avaya adjunct which can 'speak' back to the caller the digits they outpulse in a 'collect x digits' step within a vector?

We have some corruption on a subscriber and would like to remove the caller app and mailbox in order to start fresh. For some reason, an incorrectly typed extension on one of the nodes was 'memorized' by the app and won't let it go, even after we had removed any reference to it. What is the...

We have wrestled this one for two months and through two vendor meets. We can't get the PRI to come up and stay up. G350 with S8300 LSP. CM52. PRI locally provisioned as B8ZS/ESF, and protocol 'b'. During the V-meet, we changed protocol versions on both ends, we swapped the DS1 module, we...

Has anyone heard that Avaya has enabled us to use Crisis Alerting with Tenant Partitioning and have that partitioning NOT affect the ability to use Agent Self-Login across the partitions? This has been a problem from 3.0. thanks!

We have a very old G3siV6 with analog CO's and DID trunks. We've administered a DID number on the back-up operator's console. When she is there, she answers. When she is not, the calls to the DID ring with no coverage. The Night Service won't work since the main attendant is still taking calls...

WE are trying to build mailboxes on a range of extensions to serve a new office, but none of the extensions If I try to transfer a call to one of those mailboxes, I get the generic greating rather than their mailbox. If you dial the number to access the mailbox administration, you get the...

We have imported several announcements which can be heard when clicking on the .wav file, but in the 'list integrated' command, they show up with 0 length. Also, there are times when the communication link will lock up and restart as we are attempting to push to the boards. WE are on FW 21 on...

Several phones were moved from one PBX to another, both of which are S8730 running CM 5.2. The complaint from some, but not all of these folks who were moved is that when they place a call, and then conference in a third party...chat for a bit, and hang up to leave the other two parties...

Using CM5.2 on twin S8730 servers. We have several locations hanging off of these servers. One of those locations can't call to the main location by dialing 0. Whenever they dial 0 the trace reads: "denial station". The most recent hex code was 0x1086. How do I enable 0 across different TN's...

I thought that any multiple line, digital phone with a headset could be used with Zip Tones. ARe the 8434DX phones compatible as well?

We wish to test a PRI in a town that is one of our port networks, but is not in the same state. We want to be able to call from our locale over that remote site's trunks to test to various locations. Is ARS the only way to do this? How about administering a station with a port on the remote...

MAS 3.1 with SP 10 7.1.716.1 Scenario: A call covers to someone's voice mail. That mailbox has an Operator Extension comprised of a VDN. The associated Vector queues the calls to a first skill using a 'Queue-to' command. The agent hears Zip tone before receiving the call. There are two backup...

We need to standardize the naming convention used for our trunk group across our national company. Does anyone have a suggestion as to a format or convention for naming trunks that will make sense as to their use, the carrier, the location, etc.?