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One of my biggest mistakes was setting up a button on the Tech support managers phone that lights up when they have callers waiting in the queue. About once a week, this light decides to stay on even after the queue is emptied, and the only successful way I have found so far to resynch it is to...

I have created the following Vector: 01 wait-time 1 secs hearing ringback 02 collect 1 digits after announcement 1231 03 route-to number 4352 with cov y if digit = 0 04 route-to number 4352 with cov y if digit = 1 05 route-to number 3474 with cov y if digit = 2 06 route-to number 4799 with cov...

Ever since my upgrade to IP Office 1.4, I've been having issues when I make changes to the config. I support this set up remotely, and connect to it either by Manager installed on my desktop or by PC Anywhere across the network to the onsite machine with manager on it. What I've noticed is I can...

Ok IP Office Afficionados, your help is once again requested. I have recently changed my IP Office setup so that members of all the hunt groups have to login and out of their phones. That works fine. The problem is, on one group, when it recieve after hrs calls, they're sent to the queue. The...

Can anyone offer tips on restricting direcrory assistance calls? My users prefer the $1.25 a call method to using the Internet or yellowpages and it is costing the company about $70 a month. Thanks in advance for your help. [cheers] Bottoms up!

I just upgraded to 1.4, and in the process of rebooting the computer that voice mail resides on, it crashed. Because of these multiple issues, I dont know if my problem is upgrade related or crash related. The users that are in Hunt groups were able to see if a hunt group had messages from...

Maybe someone can give me some help here. On my Intuity VM, I have a print out that shows what buttons on the phone to push to make the messge play faster,slower,louder,softer, etc, but I can't find anything like this for voicemail pro. One of my users tested the ones that work on Intuity, but...

On my Intutity 5.1, I received a CPUPERF level 2 warning. After researching the alarm code and comparing it with what was happening tha day, I was able to determine it wasnt an issue, but now I cant figure out how to get rid of the warning...... Any help is appreciated. [cheers] Bottoms up!

I have an IPO 1.3 connected to a Definity V3R10 thru a split T1 by CSU DSU. Sometimes when users on the IPO attempt to make outside calls, they go to the Attd on the Definity. It hasn't been a big problem until recently when they fax started doing it also, and the receptionist is complaining...

I am trying to set up a voice mail box to hold faxes if when the machine is busy, and its driving me a little crazy. any assistance would be appreciated. I can get the fax to the box, but it stays there even is machine is not busy. Also, if I log into box, and try to tell it to print the fax...

I am looking into activating Message Manager on my Intuity Audix 5.1. Does anyone have any experience with this? Is it worth it? What kind of system resources does it use? Is the user interface pretty simple to use or am I inviting trouble with my users? I have 12 voice mail ports on this...

Can the Guarunteed Fax option in Intuity be used to store faxes when a machine is busy. Example: Someone sends a fax to XXXX, the machine is currently receiving a fax, so a mailbox stores the fax until the machine is availble. I have been studying Intuity docs and it looks like the Guarunteed...

On my Intuity system, i received the following alarm. Can anyone tell me if this is this as serious as it sounds, or just a harmless mistake from a user? 08/07/03 13:41 VM ADM_lpba 1 Break-in Attempt Audix Main, xXXXX from xXXXX I checked the activity log for this user and it just...

I am running IP Office 1.3 and am trying to get internal music on hold. I followed all the directions - file type, size, etc - copied it into the working directory for Manager, opened TFTP log to watch, sent a reboot to the switch, it showed the reboot happening but it didnt show the file being...

On a Definity G3 V10 using Avaya Site Admin, immediately after login, I get a pop up box that says "Switch error:Bulletin Board last modified on 7/29/2003". Can anyone offer any info into this?