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  • Users: eholen
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  1. eholen

    Long Distance Avoidance, Multiple ACD Sites

    I have seven Definity ACDs and I want to implement some long distance cost avoidance programming. Specifically, when I user dials a long distance number that is actually local to one of the other ACDs, I want the call to route over long distance between sites (cheaper rates) and out a local...
  2. eholen

    Informix SQL Query

    NOTE: I cross-posted the same question in the Avaya Definity Systems forum. I am trying to create a new query in Avaya CMS (Call Management System) v11.0, a proprietary application that uses Informix SQL. I have been creating queries and reports with this tool for more then a couple of years...
  3. eholen

    CMS Historical Report Help

    I am trying to create a new query in Avaya CMS v11.0 (Terminal not Supervisor) to provide month-to-date and year-to-date totals. I have successfully created a week-to-date formula, but have not been successful yet with the other queries. Here is the week-to-date query that DOES work. SELECT...

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