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Hello, Hoping somebody here can help me investigate an issue with my Exchange 2000 server. I am currently experiencing a delay of over an hour on our single mail server, with messages building up in both the pre-submission and messages waiting to be routed queues. At this time, the delay has...

Hello, I've inherited an IT setup with an MS Exchange 2000 server, and came into a full hard drive where the EDB/STM files are stored. Apparently, there must have been some processes I should have been running because my priv edb is 31gb while the stm is 15gb. The hard drive has about 180k...

Hello, I have determined that one of the ports on my DS1 card has gone bad, and am awaiting a replacement card that has just been purchased. My only concern however is that I have been administering the system, but was not involved in the initial setup/programming when it was first installed...

Hello, I'm currently running Merlin Legend 6.1 v11, and am having an odd problem when users dial 9 to get an outside line. It seems that randomly, after dialing 9 + phone number, the system will wait a few seconds before cutting off the line they are using. The line button on the phone will go...

Hello, a couple of Outlook 2000 problems here.. First off, two of my users are receiving e-mails up to a day after they were originally sent. When the e-mails come in, they are still timestamped with the date/time they were sent, as opposed to when they are actually received. I have run SR-1a...

Hello, I've got an issue where a portion of our company is being separated into its own entity, and it's related to music-on-hold. From what I've read from the existing threads, there is only system-wide MOH on this system. However, is there a way to remove a certain calling group from the...

Hello, I recently purchased a Tempest battery replacement pack for my SmartUPS 1500 rackmount UPS, comes with 4 identical batteries to place in the module and get the system back up. I'm used to our Symmetra system where the modules are to be replaced entirely, so I'm not very familiar with...

Hello, I currently have 2 phone lines coming into my Merlin phone system that are setup in a pool for one of our subcompanies to use (3 employees). As we are in the process of separating this company from ourselves, I have been asked to come up with a solution for pulling these lines from our...

Hello there, Our company is running ACCPAC 6.0 on DOS, and I have inherited a scheduled NT Backup that backs up the entire ACCPAC directory (data for 3 companies). Only problem is, I am getting intermittent 'files in use' errors with the SRTRANS.xxx files for one company. I know the simple...

Hey everybody, I have a Customer Care pool at my organization, covered by 5-6 employees throughout the day. Each employee (obviously) also has their own extension. Since one of these employees has left as of last week, I have been asked to see whether this is possible: am I able to forward any...

Hello all, We're running a Merlin Legend R7, equipped with a 6-port Merlin Mail module. While we've had the system for a few years now, we've only recently decided to activate the Auto Attendant for immediate handling of our calls. The problem we are having is that when somebody uses the auto...

Hello all, I am currently trying to place a PIX 506E firewall device between my Cisco 2600 series router, and my LAN. I am looking for debug commands that will help me follow packets from the LAN out to the internet, because I feel like I am close to making a successful installation. Here are...

Hello, Just a quick question. I am trying to place a Cisco PIX506E in line with our current network, which uses a Cisco 2600 router to connect our LAN with our T1. The PIX will be placed after the router, and traffic will pass through accordingly. I have all of the settings prepared on the PIX...

Here's the scenario, we're pretty stumped.. we're running Legend 6.1 v11 Calling group 775 is set up to overflow to 780, after 60 seconds. After this, calling group 780 is programmed to overflow into voicemail. During that time, the caller hears our first delay message, and then hears our...

Hello, I'm having a small problem with a calling group. We are running a Legend, R6.1 V11. 775 is set up as our IT calling group, with 2 extensions set up on it. Call-based overflow is set to 99, and Time-based is at 40 secs. The calling group is set to overflow to our IT voicemail box. The...

2 quick questions.. Can anyone tell me the latest version of the Legend software? I believe it's V12, but I don't want to assume. Also, is it possible to back up from one processor, and restore on another? (i.e. processor failure/replacement) It's not necessary right now (thankfully), but I...

Hello, I've a little problem over here. We currently have a Rhino Channel Bank, that will allow us to change the signaling protocol of the all 24 channels, but we are unable to change the protocol for each individual line separately. The question I have relates to the 408 GS/LS-MLX boards, and...

Hello- I am currently helping to plan a Merlin Legend installation, R7 V11 w/ some old 408 blades for some BIS phones. One of the blades, when two or more outside lines have been plugged in, rings continuously to one of the internal phones. When the phone is picked up, dial tone is received...

We are running a single 2600 to control our internet traffic. I have one pool of IP Addresses that are given out dynamically to the internet users on our network. Under that pool (in the current config) is a list of internal addresses that need to be routable. What I am looking to do is use...

Hello all, it's good to see that there is a helpful phone system community. Our Merlin system recently powered down, and to our surprise, the battery holding all of our settings was dead this whole time. Everything seems to be back to normal, except for one thing. According to the Merlin...