Search results for query: *

Hi, My company recently has had a HiPath 3000 installed for a call center on-site and I need to configure a better system than speed-dial for old DIDs to be rerouted to the new DIDs if someone dials the old DID for a particular extension (I have 29 DIDs that I need this set up for). I currently...

Hi, We recently had a new T-1 installed for our long distance service to be changed from our local carrier to our new carrier. In troubleshooting minor traffic (related to the T-1 and unrelated to the T-1 changeover) this past Friday, our new long distance carrier had a certified Nortel tech...

Hi, I have a 61C that in the past has had 2 active 2250s with auto-attendant. One of the consoles was physically removed from it's location but the programming, cabling, wiring are all still in place. I need to temporarily (for 3 hrs) reinstall the console that was originally removed and in...

I have a 61C v.24 r.25. We are in the process of installing a second switch (HiPath 3700) for a new call center (upgrading our current switch is not feasible financially right now for everything needed). My situation is this: The call center answers incoming calls for 18 different clients. The...

Hi, I have a department with 17 users that each has from 3-8 client MCRs programmed per phone unit. Almost all have the following CLS: CLS UNR FBA WTA LPR PUA MTD FND HTA ADD HFA MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1 POD DSX VMD CMSD CCSD SWD LNA CNDA CFTD SFD...

Hi, I have an Octel 250 and the following error is showing up in the status log: 14 JUN 04 07:10:36AM *** Integraton Error >>>INVESTIGATE SYSTEM ENVIRONMENT 00000 24C01300 F9000000 2500186E 24A40100 00010 01001717 17171717 1717EC07 0000608D 00020 01001700 I am trying to decipher the...

Hi, Hope someone can assist with this: I currently have an Octel 250 that I normally use a Telnet session using my pc modem to remotely connect to the voicemail server - through the maintenance terminal that serves for both Octel and for our pbx switch. I recently had to change workstations and...

I do not know how this happened but.... I currently use a Reflections telnet session to connect to a node on our VMS server that allows me to communicate with the switch (via a DEC server). I also can connect via modem but am having to do that remotely and having problems with it timing out. The...

Hi, We have 20 COT trunks used for all our incoming/outgoing calls. I have a list of the actual phone numbers and their corresponding binding posts. I also have a separate list of the TNs with their terminial numbers on the RJ as well as their route/member numbers. I have checked to see if...

Hi, O.k. this one really has me stumped for an answer - we have several users who call direct overseas to various countries without any issues of sound quality - a user just reported that when they call direct to Bangledesh, India, the sound quality is really poor to non-existant (neither...

Hi, I am not sure if I am looking in the right direction or not - I have a RDB that has an 800 number pointing to the first of 3 Centrex lines grouped together in the RDB. The ATDN on the RDB is a MCR extension. I have just been informed that the 800 is continuously busy - I stated the TNs of...

Hi, I've toned out a new punchdown for a 2008 set from the floor to the IDF and have punched it down on the MDF (cross-checking to make sure all the i's are dotted, t's crossed, etc.). I have good polarity all the way through to the TN on the MDF but still no dial tone! Since I'm also a desktop...

Hi, I have a 61C, Rls. 24, V.25. I need to find a way to generate a report that would show all DNs with related TNs and the names - without all the detailed configuration information for each one showing. Is there a way to do this and if so, how? Thank you! Laura

Hi, I have a user that has several word/excel documents in a binder file. The user has W2K, Ofc2K - SP3. The network printer he is using is a Xerox (copier) DC 240/255/265 DocuTech PS. Regardless of whether he prints selected documents or the entire binder contents, if he wants to collate 2...

Hi, I have an Octel 250 using Aria 3.0 with a Nortel 61C pbx switch. An extension on the switch is a MCR (multi-call ring - it rings on more than one phone) - the client for this extension now wants the line to be answered at 5am. I need to know if there is a way to have it rerouted to an...

I have a Octel 250, Aria 3.0 with a Nortel 61C. The dial by name directory (type 30 mailbox) will allow a caller to enter/select the appropriate name - once it confirms the name and starts to transfer the call, the caller will hear music for a few seconds then the call disconnects. This is...

Hi, I need to change the company name that appears whenever an internal TN places an external call. There are 14 COTs routed together to handle the traffic - I am not finding any options to change their names either on individual TNs nor in LD 21 for the RDB. I have an SL1 upgraded to Meridian...

I have an SL1 upgraded to Meridian 1 Option 61C Release 24. We have experienced a few power outages due to various reasons (replacing the UPSs in the data center, etc.) - and I have noticed that at times, some 500 TNs on the 2 superloops on the 61C will lose their connectivity (sounds like...

Hi, I have a SL1 upgraded to Meridian 1 Option 61C Release 24, also use Octel 250 Aria 3.0 for voicemail. My company has been advised to migrate from the SL1 to just the 61C as we definitely have the room on the 61C and the systems are grandfathered together. My supervisor and department head...

Hi, I have a SL1 upgraded to Meridian 1 Option 61C Release 24, also use Octel 250 Aria 3.0 for voicemail. My company has been advised to migrate from the SL1 to just the 61C as we definitely have the room on the 61C and the systems are grandfathered together. My supervisor and department head...