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  1. durangoace

    ACD ON 1232D

    I have a customer with a ACD/UCD application. I am proposing a 1232D. If I route the agent call to an alert (bell chime or strobe) (with agent group buttons on several phones) can there be more than one call in queue at a time? Alternatively, can a phone be in more than one agent group? What...

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