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Does anyone have any insight or experience on integrating Telecommunications Devices for the Deaf (TDD) into an exisiting call center? We would only require one or two devices since this type of traffic is minimal. Any insight or resources would be appreciated. We've considered just using an...

I need to pull a card on our G3si, but can't do so during the day since there are calls that land on it. On the Nortels there's an option to have the system automatically busyout each channel as they become idle... when all channels are idle it will busyout the entire group. Any way to do this...

We've been extracting the dagent table from CMS for about a year now, but we are getting ready to expand our scope. I've already got the entire CMS database mapped, but as you may know, some tables are not 'accessible'. We have found that some of those inaccessible tables hold the most riches...

In our call center, we use multiple carriers on inbound calls for redundancy. Calls are routed equally from each of our toll-free numbers to one of these three carriers. We have received numerous reports of lower-than-usual volume on certain inbound calls and have determined that "Carrier...

EC500 is very nice, but our users are clamoring for a way to be able to still get caller ID, but have it modified in such a way that they can tell the call was bridged over from the switch. Maybe add an asterisk or "F" or something before the number. Is this possible? Any other...

We have a user here whose voice is piercingly loud to every single user on our system, even when the recipient's volume is turned all the way down. Believe it or not, we get at least 2 complaints per day about this person -- "His voice hurts my ears", etc. We would like to be able to...

We've got a three PRI, 70 member inbound trunk group. Recently, end users have been complaining of much lower than normal volume on certain inbound calls. We have been able to pull reports and recordings and have determined that the issue only occurs on trunks that reside within one of the...

I have been tasked with the following project: My company would like to route calls to five different CS teams (each team with their own VDN) based on the last four digits of an SSN, but only routing based on the last TWO digits (weird, i know). I have been able to get this working by...

On our G3si V11, there is a field on page two of the station change screen that says "Automatic Moves". I have read somewhere that this lessens administrative overhead by allowing an end-user to move their own phone. We use the serialized 64xx terminals and have the feature switch...

Our company would like to customize how Audix answers a call. Rather than "Welcome to Audix... etc..." we want a branded greeting. I know this is possible since my previous company had it done (though I was not responsible for the change). I also know it involves...