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Problem formating time in CMS reports
I have a CMS report that displays the average time an agent is in the available state. But I am unable to get the format for this field to display correctly. The first character in the field is always a ":". If the time value is 2 minutes and 30 seconds. The report displays the time as ":02:30"...- drochel
- Thread
- Replies: 5
- Forum: Avaya: CM/Aura (Definity)
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Average Service Level across multiple splits\skills
I am looking for a CMS report that will display a daily service level average across multiple skills. This report needs to show the SL measure from midnight until the report is ran. The report should use a weighted average. So for each skill used as input, it should multiple the...- drochel
- Thread
- Replies: 3
- Forum: Avaya: CM/Aura (Definity)
