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we are looking for a document that describes what the aacc6 event codes means as an example below ACD Act DN Out Activ ACD Act DN Out Hold ACD Act InOnHld ACD Active ACD Hold DN Out Act ACD Hold DN Out Hold ACD Hold Walkaway ACD On Hold as we need to map loads of these into a 3rd part product...

hi all just a quick 1 I have a Nortel 3904 and have fitted a display keyboard expansion module. I can see the extra keys when I print the tn and can program numbers under the keys however when I try to label the keys on the phone I cant select the key on the module I can select the keys on the...

hi not really dabbled in this aera so not sure what to look at/change but heres the scenario we have a service desk with an 0845 number with a ddi number sat behind if the service desk number has now changed but from an internal extn on the cs 1000 when we dial the 0845 number the dialed digits...

hi we have a cybertech voice recorder at version 5.5 the problem we have is it wont archive normal calls it will only archive them if we mark it as a complaint call any ideas

hi we are having a voip recorder installed and are being asked for the ip addr of the mls server the port number and a username and password does anyone know where i find this info

hi new to avaya programming and had a slight prob got 10 extns in a group pickup 2 example extns 1415 and 1408 when 1415 picks a call up for 1408 when they go to transfer the call back to 1408 getting busy tone even thou user not on call at 1408

anybody know on a cs1k how to check how many voip licenses are left

new to programming avaya.im trying to remove some extns from a pickup group.i can type in disp pickup group number 2 this displays the group allok but when i type in ch pickup group number 2 or ch pickup group group 2 i get an error saying 2 is an unidentified number this is happening on any...

im trying to change some settings in an spn table when.im trying to set the sddr to none however everytime i enter none for the sddr it comes back with an esn151 error saying too many digits entered anyone know what i should put to set it to none

new to meridian ip phones but have an itg card in switch and several ip phones the 1st on ip 192.168.161.202 i need to configure these on a voice recorder which is fine but the channel shows as permanent recording.ive found out that ip addr 192.168.150.5 and .7 are sending constant packets to...

is their a command to watch the merdian time in real time rather than the ttad command

we have an agent thats showing logged in on a non acd phone is their anyway to force them to log off in symposium so they can log on else where

When an agent makes an outbound call and then goes into wrap does the not ready reason code relate to that outbound call if not how we could collate this info in order to obtain an average handling time?

is their a report i can run to show just the total time an agent has been logged in and also what is the differeance between an application and a skillset

i have a meridian option 11 switch and a number range 3380 to 3389 and need to identify what these are when i ring them they ring some centrex extns on another site that arnt connected to the switch

i need to add some more agents into symposium how do i find spare agent id's or a complete list of id's and is their a relationship for the id's between symposium and the meridian

when i look at an agents details in management the agent id is showing greyed out on 1 agent others are fine any ideas

i have 4 lines in route 104 with an access code of 1604 to point moby calls down these 4 lines is their a command i can use to show me what lines which access codes select ie when dial 9 what lines does it select etc

new to symposium but we have 2 lines coming in that even when agents are free the calls are queing to busy agents then presenting to that agent when they become free ive checked the skill sets and priorites and these are fine any ideas on what else i can check

i have 3 differant email addrs from 3 diferant internet providers can i configure outlook 2003 to send/recive email from all 3 providers and have 3 seperate inboxes under 1 profile