Search results for query: *

Hello Could anybody tell what is the difference between types "L500" and "500"?!? And where should I look for the reason of PBX reaction: - when I'm setting new phone of type "500" - PBX is switching it aoutomaticaly into profile "L500"! ???

Hi I'm trying to perform some ACD configuration on Opt 81. To accomplish I'm missing HOML parameter-it's never display. I've found in docs that HOML is present only when SDB is defined but to be true I don't get it. Please help me with resolving this issue.

Hi I have problem with SCCS 4.2 instalation. After reboot system comes up but MM Access link is down. This is caused by problem during startup service MAS LinkHandler#2. It fails to start automaticaly on startup. After few minutes I'm able to bring it up manualy and everything is working fine up...

Hi I'm setting up some hunt group on Meridian Opt 61c I wish this list to be managed by user so I put on one of the phonesets zz KEY SCC xxx wher xxx is my ght list configured in ld 18 Everything is working fine - user can add or change entries unless there is a need to REMOVE one entry from...

Hello I have Sympsoium Server 4.2 and Opt 61c there is one CDN number acquired by SCCS. SCCS works ( agent's are logging with their ID ) but all calls are routed to default ACD. After such situation i got on switch errors like : BUG 194 (Attempt to remove CR from CDR queue while queue is...

Hello I have problem at one of my site. It's Opt61 with Symposium Server (4.0). Call is arriving on CDN (controlled by Symposium)- is beeing proccessed - presented to free agent. Phone rings, agent pickup a call and there is silence for agent as for caller as well. This silence can hold for 10...

Hi Is there anay possibility to give Supervisor on plain ACD setup rights to change priorities of his agents? lis

How to change pdt password?

Hi CAn anybody help with error MISP0304 20 (0) I can't find it in documentation. What does it mean and what actions are needed Thank in advance LIS

Where I can find somthing like SMNPConfig (at newer version of Symposium) for old Symposium Express Server? There is nothing like that at path /Nortel/Bin/ Please help Lis

Hello Is there possibility to copy file containing Voice Segments from one Meridan Mail system into another MMail? Lis

Hello I have old MAX app which is not used anymore (for 2 years) I have maint password but don't have any Supervisor level entry Is there any way to create Supervisor when I don't have any supervisor login to use? Lis

Hello I'm a little bit confused... I'm using Reflectoin terminal. I could access and work on every system with no problems. Now I'm supporting Option Mini and there is some strange behaviour - I don't know if it's Meridian fault or my software terminal problem. I can log into sytem and...

Right now I'm rebuilding numbering plan at Opt 61c and have a problem What is it PINXDN ld 11 prt dnb DN 2510 TYPE PINXDN and I have no ideas what is it and how to handle it Please advise Lis

Hello Is it possible (and how if it's) to make such a setup using MAX: ACD group configured with local agents at 5 pm all agents are logged of and NCFW for acd is pointing some external DN1 extension at 8 pm until 9 am next day Night call forward (NCFW) should be changed to some other external...

Can anybody help me with Meridian Mail? How to check release version? Lis

Hello Please advise what is SFP type and how to menage DN 8999 TYPE SFP Lis

Hello I don't have place to test it maybe someone could help... There is IDC table to translate incoming digits. How it reacts with INST parameter at Rout Data Block configuration. Which one is implementet to incoming digits as first one? Lis

Hi I need to create IDC table with conversion nearly 1:1. Example 123 -> 8123 124 -> 8124 my actions: ld 49 REQ: new TYPE: IDC DCNO: x FDID: no IDGT: 100 600 100 8100 101 8101 ... Is there any way to make it at 'one click' not typing hundreds of them? Lis

Hello Could someone help me with configuring Switch/Symposium to work with agent's private phantom extension which would follow agent's position? I know there is field 'Personal(Phantom) DN:' but I don't what should be done on switch to get it working LIS