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Hi, Its been a few years since I've worked on a Option 11 so I'm very rusty on the programming. I need to get the operator (the main d.i.d. of the business to forward to voicemail. The main receptionist phone is a M26216 . The customer wants the operator to forward to voicemail when a caller...

Okay trying to figure out what route to go. I have a customer who has a option 11c with rls.22 software with a meridian mail. The customer wants the voicemails to go to email. Any idea on the best way to make unified messaging work? We have been looking at a Call pilot 150 mini , just not sure...

Hi , been asked by a customer to install a call pilot 150 onto a option 11c. They want to be able to have there voicemails go to email. There old meridian mail cant do this hence the upgrade to a call pilot 150. Here's my question , can you take any old call pilot 150 and add the call pilot...

Hi just got a Meridian Mail going and cant seem to find the option to get the directory to work. What I mean is when you hear a greeting and you press the # and your able to search the user directory by entering in there first or last name. Looked high and low but cant seem to find where to set...

Hi, hopefully someone can help me out. I've got to set up a meridian mail for Auto attend and haven't done it in years can anyone walk me through setting it up.Thanks

I have a customer that is moving a deparment down the street from there head office about 4 blocks.Is there a easy way to have there nortel 128 tie into a cics over the internet ?

Working on a Nortel Mics 6.0 .Is it possible to call forward d.i.d.s externally without having to have a phone or a ata programmed with the d.i.d.s, Tried a few different things in programming but have not found a solution. Customer is shutting down a part of the plant and wants to be able to...

I seem to be having problems with a base unit for the T7406e.I have 2 handsets and can't seem to get them to register to the base unit. Customer is getting mad because of the difficulties of diagnosing the problem. I’ve tried everything I can think of to get this to work. At this point I am...

Can't seem to locate a NAM 4.1 manual. Does anyone know where to locate one. Just upgraded a customers hard drive from 4.0 to 4.1 but did not get the manual. Any help would be greatly appreciated.

I have a ATA device working on a stick(4 port line sharing device).The problem is how do you get the did number to cfna to voicemail ?

Here is the situation.I have 2 greeting tables set up on a NAM 4.1 ,1st table has a alternate operator extention for nite ringing say 2229 and table 2 has 2221 as its operator extention.Why does greeting table 1's operator seem to have precedence over all the other Greeting tables.If i switch...

trying to connect to a callpilot 100. Checked the ip address with a serial cable and it is default 192.168.110.10.Can't seem to connect with a web browser.Is it possible that i need to start from scratch and kill the promgramming and restart everthing or do i have a bad ethernet connection on...

I'm trying to find a easy way to to get feature 989 to be turned on in the class of service menus.Is there a easier way then to go to the customer site with a laptop to turn on the feature in the class of service menus?Thanks

Hi to all ,New to working on the Lucent products.Does any one no if there is a Lucent definity Fiber optic extender?We are trying to put a cabinet in another location and wanted to know if there is a device that can utilize multi mode fiber optics to extend the cabinet to 1 mile from the main...

Hi, Can any one remember how to reset the administration/configuration password on a 5.0 Nam? The customer lost the password and i can't remember how to reset it to the default password with out the password they had before. Any help would be appreciated.

Does anybody know how a Nortel mics fiber station module can be remotely run over multimode fiber optic cable other then using the mck communications module extender? I’ve looked at the Mck communications Fiber optic module extender but the customer almost had a heart attack at the...

Can the generic factory voice prompts on the Call Pilot be changed so a customer can make there own? I know most of the pc based voicemail systems you can,but what about Call Pilot?

Ouch this is a tough one.Here is the situation.I've set up the main reception phone so they only have to hit 1 key for nite service.Know the promblem is the customers main line comes in on a analogue did line.If you set the d.i.d. lines prime for the voicemail dn all the d.i.d. calls on nite...

Does any one know where to get a Norstar Flash voicemail Acd set up and Maintenance manual?Also how does the older flash acd compare to the newer call pilot acd.Thanks

Hi, I've got a strange promblem with call forward no answer .Heres the situation.During the day the customer wants all calls to return to the original person that transfered the call so they can offer them voicemail or to take a mesaage.At nights on tree 1 or the directory when the mail takes...