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Anyone know how to play the system message with instructions on how to dial by last name when transferring within Intuity Audix? When in a mailbox you can press *A and hear a nice set of instructions, but I want to make it an option on my auto-attendant without recording my own voice. Thanks! Josh

Does anyone know the command to clear all connections to ASA? My laptop crashed while I was editing a page in ASA, and now when I log back in and try to change anything, I get the message "cust:ch aar analysis 0 has data locked"... Thanks! Josh

I'm having major chatter problems on my LAN, and I solved the issue temporarily by filtering certain protocols on the Accelar using the IP Traffic-Filter. When I drop all ICMP packets, the congestions calms down...I'd like to know what host on my network is generating all the network chatter...

I finally got my Accelar 1200 to route, and now I want it to stop! I have 6 different VLANs, each in a different subnet. Currently I can ping across them, as my isolated routing port is routing, and I want to restrict that. How do I do this using the IP Policy or IP Filter section? 10.0.1.x/24...

I have a group-page with 32 members and when I dial it I get a slow busy. I can't remove and recreate, since it says "object in use". How do I busy it out and release it, as I would an extension? Or, how do I find out what is using the group page extension? Thanks! Josh

Hi all, I need some help setting up a "simple" call center. Each agent has a personal DID, and there are 15 agents in the call center. I was told to create a UCD-MIA hunt group for them, and now I need to program a login and logout button for the 8410 phones. How do I do this, and...

Hey guys, How do I add routes to my Accelar 1200 to route between VLANs? VLAN 1 has IP of 10.0.1.2 VLAN 60 has IP of 10.0.60.2 I have a machine on VLAN 1 with IP of 10.0.1.100 that I want to make available to anyone on VLAN 2. Thanks!

My 2620 router has been going down every day for the last week for about a half hour, then coming back up again. It doesn't actually reboot, just gets bogged down. Here are the errors I got...Any ideas? *Mar 1 18:25:58: %SCHED-3-THRASHING: Process thrashing on watched managed timer...

My Cisco 2620 keeps going down every few hours and I have to do a hard reset. How do I check the logs to figure out what is bringing it down? I have IP NAT INSIDE and about 150 people on the network. I haven't changed anything recently and it's been up for a month straight before yesterday...

How do I set up my outbound trunk group to only send the caller ID number, and not the name as listed with the LEC? Also, does anyone know which FAC is for answering someone else's extension when it rings? I don't know the correct terminology for it, but it's when my phone rings and I'm at...

Hi all, I've set up a fax server using a Brooktrout TR114+P8V-T1, which accepts a robbed but T1. I created the T1 by building a tie trunk using a TN767 DS1 card in my definity, and made the trunk group like Brooktrout's docs suggested. It works for inbound and outbound, but it's not sending the...

Guys, I have about 16 people sitting around waiting for calls on an 800 number, it's a sales situation so the first person who answers the call gets the deal. People are not always at their desks, so doing a randomized or circular hunt is out of the question. I set it up as 2 coverage answer...

Does anyone know how to permanently display the time and date on the 8410D phones? I can get them to display the time using the softkeys, but it disappears after a few seconds. thanks, Josh

My receptionist wants to know how to transfer a caller directly to someone's voicemail (instead of transferring to their extension). I can't figure this out... Thanks! Josh

I just had 100 people move into my office with only 1 PRI line...and they do heavy faxing. I have Intuity Audix, the latest release, and I'm wondering if I can somehow route my outbound faxes through the system, kind of like the incoming Guaranteed Fax. Here's the scenario: I have 15 physical...

Does anyone know how to group-page to more than 32 stations?

Here's a tricky one for you guys: I have about 15 analog fax machines and we're a heavy faxing company. I'm on a G3si r11. Is there a way I can route all the faxes somehow through the faxing capabilities of my Intuity Audix (latest ver) so that all faxes are queued up and I can limit the...

Does anyone know how I specify the caller ID on outgoing calls from an internal extension that's NOT a DID? Currently it sends out the main number on the PRI, but I'd like it to be one of the other DID numbers. Thanks!

Hi guys, I'm setting up a new Exchange 2000 server (SBS 2000). It's for an expansion office, and they have their domain email hosted offsite, but I set up Exchange just to centralize and backup email. So every client is configured to POP their offsite mailboxes. They can all send and receive...

I'm new to Intuity Audix, I have a Definity G3si and want to program my 8410D to press one of the buttons to check their voicemail. Right now they dial extension 2000 and it asks for their extension, then password. How can I make it know the extension already, and just ask for a password?