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Hi Experts!Just want to ask if you encountered a problem in your center wherein after an ACD call, the state of the agent will go automatically to ACW?I already checked the timed acw but it doesn't have any value. At the same time when I issue "status station xxxxx", the state will be MI which...

Hi, Is there a way to restrict coach agent id to login in normal CSR workstation? I have two sets of COR here in our call center. One for coaches and the other for customer service rep. Our coaches here always have assigned workstation and they are restricted to login to a cutomer service rep...

Hi, Just want to know if there is a feature from AVAYA S8700 which will notfy agents logged in a particular split what type of call they will be receiving before call routes to them? For example; a voice prompt "Billing Calls" will be heard by an agent and after that, call will automatically...

Hi, We are planning to expand our call center for more seats and more T1 lines. Just want to know if how many T1 lines and digital lines I can add on my existing configuration? Here is the sample report I got from the switch regarding Port network load balance report. I know that each port...

Hi, We purchase a new sets of 6408d+ telephones a week ago and somethings weird happened the time we installed the phones. We usually use the TTI feature to assigned ports to a new phone units but when we press the speaker phone to activate the unit, all I heard is a beep tone but not actually...

Hi! Is ist possible for our PABX to be upgraded to S8700? I have a Definity G3r release 9. Because I read that in S8700, you can have a meet me conference feature which our company would like to have.

Hi! We just implemented our outbound project couple of days ago. Our PABX was connected to consierto dialer throught T1 configuration with robbed bit signalling. My problem is that the 24th cahnnel of all my t1s are not working. Is the problem on my trunk configuration or on the dialer itself...

Hi! Are you aware in the PCN relesed by AVAYA this year regarding firmware upgrade of all TN2501AP board vintage models below FV7? I have that kind of board which has the config below: 03 VAL-ANNOUNCEMENT TN2501AP HW01 FW004 01 02 03 04 05 06 07 08...

Hi! I'm just confused what's the meaning of *1 in calls waiting field when I command "monitor bcms split 2"? Whenever I see that figure, I always checked the available agents to that specific skill and found out that there were still agents available around 9 staff. Can somebody help...

Hi. Is it possible to change the date of archiving the data in the CMS? Because we are planning to change the time zoneof our servers at a specific time and one thing that I'm worried about is the lost of data particularly the historical reports. I can manage to gather the data at the interval...

Im having a problem on my Control LAN card TN799c. It's almost three days that my connection to the cms always disconnected but it will automatically restore after a few seconds. This happens everyday but the other C LAN card is stable and did not experience any disconnection. Two of my CLAN...

Hi! I have an existing MAPD board (TN801B) V4. I use it for quite some time now but were planning to add another MAPD but with different vintage, a V5 MAPD. Is it ok to install this vintage with my current set up? My switch is Definity G3r version 9 release 5. Thanks.

Hi! Is there a way where in a particular user must first enter some sort of a password before accessing the service observe feature? What I did was created a vector wherein I put the code for each user before routing it to FAC of service observe feature. If the code is not on the list, call will...

How can I capture the data when I used the remote access (DISA) in my Call Accounting System? My CAS is Teltrac G3 with DISA Audit enabled. I tried to generate report only for the DISA calls made but to no avail. Is there any parameters that I can change on the PABX side? By the way,I have an...

Hi ! Can anyone help me on how to change the script I got? I need to save the report to the file that I will be created inste ad of printing it directly to my printer. Here is the sample script: 'LANGUAGE=ENU 'SERVERNAME=rivcms2.echostar.com Public Sub Main() '## cvs_cmd_begin '## ID = 2001...

Hi! Can anyone have a script in automating cms reports and saving it via HTML? I already did this before but as of the moment all the scripts I have done do not run anymore. When I see the log files, I observed that the script only print the report on my printer instedd of saving it to the HTML...