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Hello All We are currently running CUCM 12.5 at all of our sites. We have a site due for PBX replacement and thinking about piloting 14 here. (less than 400 endpoints of 8851's and a few 8821's) Has anyone gone down a similar path? I see a bug fix SU2 out, but trying to get some real world in...

Hello Gang Is there a way to add spaces to the softkeys on the phone templates in CME 7.1? For Example, Our Main office is using Call Manager 4.2(3) When the phone is in the idle state, we have "new Call" "space" "CFWAll" "redial" "space" We are taking over this office with CME 7.1 and would...

Hey guys. I just had a Partner System ACS 4.0 with Partner Mail VS R 5.0 dropped in my lap to configure. When I connect a POTs line to the system and call it the phones ring once and I get a "your call is being transferred to the receptionist" msg. This system was used in a satelite office about...

Hello All, I am trying to set up a new office so they can dial another location by dialing a 2 digit code + the ext (82XXXX). I did this over 7 years ago on an Opt 81C. I've been transformed into a Cisco guy and haven't logged into the Nortel in quite a while. I sort of remember how to do this...

Hello guys. I have 2 POTS lines from Verizon that I would like to have ring on a 6424D. How do I build them as COT lines? I know I have available COT ports and the 2 lines from Verizon need to be cross connected to these ports. Will i require an available key on each phone or will they ring to...

Hello guys. We have a toll free number pointed to a 4 digit ext. How do I set this up as a Queue? All I need is to have callers who call the toll free have a "press 1 for GRoup A", "Press 2 for Group B" option. (I understand I need to record these prompts) Would this be a VDN, or a Vector, or...

Hello All. We are currently using Call Manager 4.2(3)SR1 with Unity 4.0 SR 1, and IPCC express 3.5(4) and are thinking about upgrading to 6.0. Is there a template or punchlist that tells you what release you need to be at on all of your servers in order to be able to upgrade to 6.0? Thanks

We have extension 3500 set up as an ACD line at Site A that forwards over a tie line to Site B. Under NCFW we have 81XXXX. Calls route over the tie line no problem. Tie line is going away and they would like to forward calls to an outside number. (even though they will pay per forward since it...

Hello All: We currently have Cisco IPCC ver 3.5(4). We were wondering if there was a way to set up like a "info line recording" to update employees on weather emergencies, disaster info etc...and have the ability to change without having to upload scripts. ie someone in HR dials a number, enters...

Anybody else having this issue today? We are on 4.2(3)SR1 and all of our 7960's are 1 hour behind. The 7970/61's are fine. Cisco's response is to install the latest and greatest DEVpack. (31 or higher) We are currently at DEVpack 04. Any thoughts? Thanks

Hello All, We have a POTS line that is set up as a COT to ring to a 2616 set. (OPT 81C) We have a new POTS line that we want to have ring directly to the Attendant console. After I set this up, the line rings to the Console no problem, but if another call comes in it rings busy. The difference...

Hello Again, We have an ACD group setup with a few Agents, and we would like to have them log on and off and enter the agent ID. Here is a sample config. DES RESV TN 052 1 03 08 TYPE 2616 CDEN 8D CTYP XDLC CUST 0 AOM 1 FDN 4848 TGAR 4 LDN NO NCOS 5 SGRP 0 RNPG 9 SCI 0 SSU 0001 LNRS 16...

Hello All, We are trying to hook up an old Epson FX880 to print the hourly ACd reports..Are there any special settings I need to change to get this printer to work? Thanks

How can I tell if my Long Distance calls are routing over a particular circuit on Cm 4.02? Also, is it possible that my local and LD calls are routing out over the same gateway? Thanks for your help!

Hello all, Does anyone know what the command is to show how many licenses you have left ona G3 switch? We need to add a mix of about 30 digital and analog sets. I have the available ports, but not sure if i have enough licenses. Thanks

Hello all, We have an extension set up as an acd, with ncfw to voicemail. How do I get the message indicator light to work? I thought I could just add an appearance to someone's phone and they would see the line blinking indicating a message. Am I missing something in CLS? Thanks This line...

Hello all. We have an option 81C at one of our hotels and room to room dialing is restricted. Which CLS would unrestrict this feature? I believe it has something to do with XLST. Thanks...

We have an Opt 81C, and we just added a new group of DID numbers..Our original range is from 4001-4199, we've just added 6100-6399 and 6600-6699. Is there any configuration that needs to be added/changed in CDB, or RDB, or anywhere else? Thanks

Hello all, Is there a way to set and audible tone in CCC to let you know your conference call is about to end? At present, if a conference call is set for 1 hour, then all users are cut off in 1 hour with no indication. Thanks

Hey gang....We have a user that has an 8434D phone that works, but shows no display. I moved the phone to another 8434d user and the phone works fine. Do these digital phones use 2 pair? Thanks