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We currently use a portable CD player as our Music-on-Hold device, but are thinking of moving to something that lasts longer than this type of device. Typically, we get 1-2 years out of one of these. Runs 24/7. Do any of you use a component-style CD player? Single Disk? Carousel? We're...

I am the Corporate Cellular Phone Administrator at my company and I'm wanting to find out how many others do the same kind of work (reviewing all monthly cellular phone bills, tracking usage, reporting usage to user's manager, handling issues with cellular equipment, working with vendor to get...

I've heard a few people indicate they've had some success with "linking" meet me conference numbers in order to have more than the usual 6 maximum participants. Is this something that really works and if so, how would one set that up? We've got a user here who had two conference calls last...

We have a problem where our BCMSVu application on the server will just shut down for no apparent reason. No one has manually closed the application. Yesterday it did the 1:00 download and at some point after that it shut down. Any ideas? Has anyone else had this problem?

We have a fax machine (whose extension goes through the PBX). When attempting to fax to a long distance number, users are mistakenly dialing 911 (9, for the outline, 1 for long distance and another 1 by mistake). There is no handset on the fax machine. I'm wondering if we can restrict 911...

We've run across a peculiar situation here at my office. We were doing some moves within the building and I found that when I would TTI a station out, that phone calls (interoffice, local and long distance) could still be made from that phone. When calling another display phone with the phone...

We are going to be looking at Microcall for our Call Accounting System. We have roughly 2000 extensions/Agent ID's to track and will be utilizing the Microcall web browser component for managers in our call center to access reports on their agents (to measure productivity). Does anyone else...

Is there a way to display within the Audix system when the system tells a subscriber when their voice mailbox is either 50 or 80% full? The activity log shows just about everything BUT when the system tells the user that their voice mailbox is either 50 or 80% full. Any ideas? Thanks! Jo Ann :-)