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Hi Guys I have what I thought was an easy feature to implement but I cannot see a simple way. The customer wants to record all calls for a user but have a few numbers on a white list which don't get recorded. Easy to do on the inbound DDI but not so easy on out bound numbers. The feature...

Has anyone noticed on the Communicator call history on IP Office if someone calls you more than once there is no way to tell what time the first call arrived at your phone. All it dose is show the time of the most recent call with the number 2 if it was 2 calls. My customer needs to know the...

I have a customer who has a Primary server and a Secondary server. Users on the Primary site want to work at the Secondary site. They shut down their PCs at the Primary site and go to the Secondary bootup a PC at that site and try to log on the Communicator which is registered to the Secondary...

I have two sites and both have IPOCC and we are adding more agents and supervisors to both totally different sites not connect. In both cases when we try to activate them against the existing IPOCC Host on PLDS we get an error The error is WLM-350-Avivation Fail: Customer Interaction Express...

We are converting an XT5000 to PLDS licencing because we need to add a recording licence All was going OK until the PLDS asked for the Scopia XT 2nd Host ID(Serial Number on the Side of the Box) Well the box is in a landfill so we don't know this number. 1st does anyone know what I am talking...

HI All Has anyone out there used the Sub interface on the server edition? Could I use this for example to connect to another Network for IP Phones etc [cheers]

I have a 9.1 install of the IPOCC OVA where they have tried to add the Microsoft Licence for 2012 and it is not been accepted even though it works on another machine. Is there anything odd about the 2012 licence requirements for the OVA 2012 This is not what I expect to have a problem with...

How do I reset it :) [cheers]

Hi Guys/Girls Can anyone thing of a work around for this? We are doing a number of deployments where we are consolidating a large number of individual sites with their own small systems onto one IP Office Server. In some cases replacing up to 30 or so sites onto One IP Office SE. While the...

Hi Guys Apparently we can run Avaya Communicator as a Soft Phone on the IP500V2 and the SE. In this scenario you don't need a IP Phone or Endpoint it is just like Power User except you don't get the Mobility Option. Has anyone done this when I try on an IP500 the communicator says their is a...

Has anyone tested this to see if they work or not? It says in the docs unsupported however if we put 9.0 into the modules and 9.1 in the system maybe they will work to some extent? [cheers]

Has anyone had this issue and know if there is a fix or a setting for this? [cheers]

Has anybody seen a list of the Embedded voicefiles any where I want to change a couple from default [cheers]

HI all Having no end of trouble with this. Trying to get IPOCC but have just spent two hours on the F#$king soft phone. I get it to go but the Presence feature is not working. Starting playing with TLS but this is a hole I cannot get out of. Its a new IPO SE One X is all up and going power...

Hi all sorry about this question but not getting a lot of sense out of Avaya on this so here goes I want to use a 3500 switch at a remote branch to do DHCP for IP Phones and Computers. Is there a way to do this? Keep in mind this is a remote site with a very low end router so DHCP repay is...

After installing the IP500 and application server ova we are finding that the VMPro client cannot log onto the applications server VMPro. All is running well etc but after two installs still cannot access it. Error is you don't have correct permissions to access voicemail pro or something to...

We have a SE solutionn where the RTP channels a staying up even when there are no calls on the system. if we monitor the router traffic we see upto 300M going from the Ipoffice Se to a phone even though there is no call up. This appears to be causing network congestion. Both Primary and...

We have installed the 9.0.4 OVA Primary Server however it is only showing the following updates where we would expect to see a lot including Demo IP Office etc. Anyone know which check box we have not checked ? We are only seeing the following under updates Contract Recorder IP Office One X...

We had a case where the Primary server on the virtual machine lost contact with the IP500 remote expansion systems. What we found is we couldn't access the IP500 systems they kept saying they were under control from the primary server. Does anyone know how to get around this? We needed to...

I have had a couple complaints from sites with IP Office where they have upgraded the system to 9.0.3 then for some reason down graded the core to version 8.1. From then on they cannot access the 8.1 configuration from the 9.0.3 manager. In the end they have had to ether factory default with...