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I have a few Avaya 4624 IP phones and I would like to factory reset them or change their static IP's. The problem is due to a recent PBX upgrade where all PBX IP addresses and some router IP addresses were changed. Those IP phones using DHCP are not affected and are working. Phones addressed...

Using IP Office 500v2, release 6.x with Embedded Voicemail. I can find documentation stating that Old Messages (played but not saved) are retained for 24 hours and are then automatically deleted. What are the default retention times for New Messages and what is the default retention for Saved...

I have a fairly good idea of the suffixes for HP printer models. Does anyone have a complete listing for all of the model suffixes HP has used over the years? The usual ones include: d, n, t. Some older/obscure ones: Cse, Cxi (or just x, i). Thanks!

I'm new to the printer side of technology and am working on updating firmware for HP printers and associated JetDirect cards. I am using either WebJetadmin 10.2.62227 or HP Downlaod Manager 4.20. These applications work great for updates except on some of the oldest equipment. This older model...

For troubleshooting, I use the List Trace Station command. Is there a way to get similar information if the List Trace (or similar command or function) is initiated after a call is in progress?

The IT Manager for my workgroup sent this out to us: "Anytime you observe someone doing something that is an ethical violation or a violation of the rules that govern the operation of company computer systems you need to advise the individuals what they are doing is wrong and they should cease...

Using S8500 CM 4.0 is there a way to list or show all administered user accounts? In previouse version from the SAT I could "list login" but that is no longer available. So is there a way using SAT or the Web interface to find out what all of the user accounts are? I would like to remove any...

Does anyone know of a way to play a pre-recorded announcement file from a VAL out to paging zones?

I'm using ASA v 4.0.12, GEDI command of List Station. I would like to have the Building field displayed but cannot find a way to add that information to the displayed output. Can the fields displayed using GEDI be modified? I know that fields can be hidden by dragging the column width to no...

The system is CM 4.0 with MOH on a VAL. The situation is that the Executive is on a call and a second incoming call routes to the Attendant who places the caller on hold hearing music. Meanwhile the Executive finishes the fist call and notices a call on the second line appearance. If the...

The site data on one of my locations needs to change because the site it moving. Using S8500 R012x.02.2.122.0. While many of the entries can be removed and changed, a few remain with an error stating to remove from stations first. I have checked all stations for site data (floor and building)...

We are getting call/no answer and the reported number is 866-862-9263. Calls back to the number seem to ring to a fax or modem tone. Reverse look up does not reaveal what company I can request to be removed from. Any ideas?

Is it possible to dial an IP phone (remote site on WAN) where an analog modem is actually the device that will answer in order to receive and transmit data? It seems if this is possible there would have to be a converter device of some kind. Any ideas are appreciated.

On the 302C Attendant Console, S8500 release 12, there are 5 line appearances, labeled A through F. The button on the A appearance is not operating properly. Until I can get a new console in place, is there a way to make appearance A "not available" or is there a way to have the console take...

System is an S8500 CM 2.1 I have ACA turned on. What are the default times for ACA Long or ACA Short referral times? Can the times be changed?

Background: S8500 using CM 2.1 We need to use one of our 4-digit DID's that will call a SAT phone using international dialing. This way we can publish the DID without having to publish the international number and allow/give PINS for international dialing. My idea is to create the 4-digit...

Is there a way to change the Windows 2000 logon splash screen to include the name of the client?

Does anyone have a solution for Music on Hold for a G3si on MultiVantage, but without the MOH board and without an announcement board?