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  • Users: ChristyJ
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  1. ChristyJ

    Forced answer for call arriving at the DN

    guys, I have a genesys system routing calls. the system monitors the PosID and DN of the set but places the call from the queue to the DN. we are finding that the call is ringing at the DN and customers are hanging up. what I'm trying to do is force the call to get answered at the DN with a...
  2. ChristyJ

    Mortel Meridian 81C - handling VOIP

    Guys, I'm thinking about setting up my Meridian 81C with VOIP functionality to cost save on VOIP to the PSTN through the internet. Two questions: - 1. Has anyone experienced VOIP from the Meridian and the Quality of these calls 2. Has anyone topology diagrams and specifications with respect...
  3. ChristyJ

    Genesys CTI

    Is there anyone out there using Genesys?? If so can you pointme to any genesys specific user groups?
  4. ChristyJ

    Dialogic busying out Nortel Lineside E1

    Anyone out there with dialogic expertise that could help?? We are running an IVR solution behind the switch. The system is integrated into the switch using a Lineside E1 on the Switch and a DMV600a 2E1 dialogic PCI card in the IVR Server. When the dialogic services are up the switch ports are...
  5. ChristyJ

    Master script Limit

    guys, anyone out there reached the 30,000 character limit in the master script?? Nortel say there is no PEP to up this limit. I cannot change my scripting methodology as it supports business reporting requirements. I believe the limit may be a field in the database?? HELP . . . . Please . ...

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