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Hello - Trying to setup Remote Call Forwarding for users via Manager - Basic programming mode for a Partner IPO version. I see the area to tick on RCF for each user. But how do I specify where the extension will forward to? Another thread mentions forwarding the extension to a personal speed...

Has anyone ever rolled this out? I'm trying to find if it's still available. The part number still shows up w/ my distributor. This is a software install that interfaces w/ TAPI on the end-user workstation to give audio-prompts for call status, incoming number, etc. It's not cheap, but may be...

Want to add Option 242 to DHCP scope Windows Server 2012. Documentation says we should 'right-click' on the server and select pre-defined options.' Unfortunately this is not showing up w/ 2012. cztech / www.cztechnologies.net

I installed an Expansion system IP500v2 today. This new system has a VCM32 and therefore 12 'Virtual IP Endpoint' licenses. The customer bought 5 additional IP Endpoint licenses which were applied (and show 'VALID') to the main, Primary Server. However, at the new location, I can only bring up...

I have a hunt group w/ agents who enable/disable themselves from hunt group w/ a Hunt Group Enable button. When all agents are not enabled, the caller in to the group will just remain in queue instead of going to the Hunt Group mailbox. Finally, after the Voicemail Answer Time is reached, the...

Rolling these out today for first time. Not sure how the button mapping plays out. Anyone w/ experience? Seems like the bottom row of buttons maps to 'Button Programming' rows 5-8, which makes sense; but putting Call Appearances on buttons 1-3, when using the button on the phone it just says...

Who knows where I can find when the first call on an IP500v2 system was made. The first call starts the clock on the 90-day (or is now 60-day) 'entitlement' period. Looked in system status. Admin 2 button on a phone maybe? I thought I've seen it before somewhere within the IP Office...

Anyone running an 8.1 Manager on a Windows 8 machine? Knowledge Base doesn't mention support for this OS: Installing the IP Office Admin Applications Operating System Supported on Windows XP Pro, Windows Vista, Windows 7, Windows 2003 and Windows 2008 R2. • 32-bit and 64-bit versions are...

I have SIP trunks running over my LAN 1 connection, working fine. LAN 2 is used for the customer network, and I would expect SCN to work over this, by default, but it's not working. When I look at my SSA SCN trunk, it states that the SCN is "UP" but nothing SCN related is working. Furthermore...

With a new 8.0.18 w/ CCR; Hunt group has agents built in but all are logged out. Calls to the hunt group are queued/queue message is played until VM Timeout is reached. Shouldn't proper function be if no agents are logged in, calls to group go to groups VM, not remain in queue? My support...

Is there a way to change the CCR Administrative account details - name, extension and email address? I've tried uninstalling and re-installing CCR twice now, rebooting the server between each; upon re-installation CCR still displays the name of the Administrator that I'd like to change. Can't...

I have installed a new IP Office and the customer is heavy user of the one-X portal and clients. They have a PRI. Are running 7.0.12 I believe. Can make and take calls w/ one-X client; can use client to select "Transfer" and then can connect to the 2nd call. But when trying to complete the...

I have an IP500v2 7.0.5 and am getting the following error. Note the prior and current rollout of cards in the IP500v2 chassis. Error is on the newly installed combo card in slot 4, which replaced a previously installed Phone2 card). Before, no errors: DS8 DS8 Phone2 Phone2 Now, with errors...

Trying to connect a new IP Office to a GFI FAXmaker using an IP trunk. Setup a new IP trunk using H450 service, but SSA shows that the trunk is "Disabled - Unlicensed." I have not seen this before, what licensing would be required for this to work? Voice Networking licenses (normally used for...

On IP Office 4.1, is there a way to have the hunt group name or the incoming call route tag display on the phone AFTER the call is picked up? Currently the incoming call route tag shows while the call is ringing, but as soon as the agent answers the call it only displays the caller id...

Just about to cutover a Parter Edition w/ 6 incoming trunks. I am setting the incoming trunks to coverage by Hunt Group 1 - which contains 5 telephones. HOWEVER - It seems that the Hunt Groups can ONLY be set to Sequential ringing - is this a major flaw/oversight? The customer needs 4 phones to...

Can we do call queuing with the Partner Edition? I really don't think so... cztech / www.cztechnologies.net

I have a 6.1 IPO with inbound SIP trunking. Everything is working fine with this switch as far as inbound call routing to local 6.1 users. Just networked a 7.0 IPO to this 6.1 IPO for a small SCN. Inbound calls routing via the SIP trunk in the 6.1 IPO will ring phones on the 7.0 system, but...

Hi, Any help on what trace options to select in Monitor? Troubleshooting a PRI card. Provider tested yesterday with no errors on the trunk. Solid green. Trunk (23 channel PRI) shows out of service in SSA. Want to dig deeper in Monitor. What filters should I look at? I upgraded this IP500v1...

I have a IP500v2 with 6.0.18 that just ported numbers to a new SIP circuit today. With IPO and ISDN, in Incoming Call Routes, you can point an inbound number to a destination of VM:modulename (and the inbound call will route to the module named). This is not working with the numbers I've...