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  • Users: iamlegend
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  1. iamlegend

    Auto Attendant 2 - Need to change default actions

    Running Merlin Legend System with Merlin Mail. I run two businesses at the same office, with two separate autoattendants. The first autoattendant is quote complex, with several extensions and actions, and a dedicated operator. I am trying to set up the second autoattendant, which is much...
  2. iamlegend

    WRT54G - Wireless G Router: Cannot Ping, Not Functioning

    Very strange and sudden problem here. My WRT54G router just completely stopped working after functioning perfectly for months. I have tried the full reset of the device, and I know that it is still broadcasting an SSID, because my PowerBook picks up the "linksys" default name. I cannot...
  3. iamlegend

    Fast Busy on Transfer to Voice Mail Extension

    The issue: The main operator extension in our office is "10". Recently, any attempt to transfer a call directly into the voicemail box of extension "10" results in a fast busy signal, and no transfer. Call transfers to the extension still work correctly. Any thoughts on this?
  4. iamlegend

    Remote Night Service Activation

    Is it possible to remotely activate Night Service via a phone call into the VM system?
  5. iamlegend

    Night Service - Need Expert Assistance

    I need expert assistance with the Night Service function. Here are my scenarios: Daytime Hours: 1)Ring to receptionist 2)After four (4) rings, go to Auto Attendant (AA) 3)AA presents Open for Business message Dial employee extension, open employee directory, or press 0 to ring the operator...
  6. iamlegend

    Two-Way Voice Intercom Not Working MLX-10D

    I have a single MLX-10D unit that is not working in two-way voice intercom conversations. The unit is set with HFAI on, but when the unit is paged over voice intercom, the paging party cannot hear the response over the mic. The paged party can hear the paging party over the speaker just fine...
  7. iamlegend

    Two-Way Voice Intercom Not Working MLX-10D

    I have a single MLX-10 unit that is not working in two-way voice intercom conversations. The unit is set with HFAI on, but when the unit is paged over voice intercom, the paging party cannot hear the response over the mic. The paged party can hear the paging party over the speaker just fine. The...
  8. iamlegend

    Preventing Voice Announce while on a call

    Hello- I am trying to prevent being interrupted by voice announcements for other calls while I am currently in a call. Basically, the system is allowing our lunchtime receptionist (not at a 20L, but at a 10D) to voice announce new calls to my intercom, even though I am using the headset. The...

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