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  • Users: mikeyb123
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  1. mikeyb123

    Amazon Connect

    Hi All, Anyone had any experience of using this? IS it just yet another cloud offering? or is there any benefit over other cloud provisioned services? It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
  2. mikeyb123

    intertel

    Hi All I picked up a inter-tel 5200 from a popular auction site..... Now as far as I can see it's working as I can get into the web console, but can anyone assist in sourcing the DB programming tool? as it would appear I can go nowhere without it.. It's not getting any smarter out there. You...
  3. mikeyb123

    Hi All, So I'm currently looking

    Hi All, So I'm currently looking after a Shoretel system with their contact centre plaform as well. We're just shy of 900 users with 180 on the contact centre and 4 remote locations this year one of my jobs is to look at whether shoretel is still a fit or I need to look at other systems like...
  4. mikeyb123

    Possibly moving from Shoretel to Avaya IP office

    Hi All, So I'm currently looking after a Shoretel system with their contact centre plaform as well. We're just shy of 900 users with 180 on the contact centre and 4 remote locations this year one of my jobs is to look at whether shoretel is still a fit or I need to look at other systems like...
  5. mikeyb123

    Shoretel replacement

    So we are running ShoreTel in the company that i'm working in at the moment and I've got to do a telephony review next year to see if ShoreTel still fits in the business. To date the ShoreTel system has proven mostly reliable, with a few niggles that have needed whole-scale updates as ShoreTel...
  6. mikeyb123

    Looking for a G650 gateway with a few cards

    Hi All, I'm looking to refresh my CM skills and would like to get hold of a g650 gateway with a few useful cards in med pro, clan, val, trunk cards Does anyone have one that they wish to get rid of? either through upgrades or replacements I'm based in Suffolk UK so can travel to collect within...
  7. mikeyb123

    Looking to get rid of Shoretel...

    Hi All, we have a shoretel system that, whilst it's working vaguely well for us I'd like to look at getting rid for a more mainstream system that's available in the UK. IS there anyway to use shoretel 230/230g on aura? either by system manager/session manager? It's the main stumbling block...
  8. mikeyb123

    Shoretel 230's

    Hi All, Trying to get a shoretel230 phone working on my test asterisk server. Now I know it's running MGCP and here's my MGCP conf ; ; MGCP Configuration for Asterisk ; [general] port = 2727 bindaddr = 0.0.0.0 ; See https://wiki.asterisk.org/wiki/display/AST/IP+Quality+of+Service for a...
  9. mikeyb123

    Agents and supervisors in a Virtual environment

    Hi All, Here's the problem I've run into.. We run a virtual environment for our users - specifically RDS. I have agents and Supervisors wanting to use the relevant software ie Agent Toolbar for the agents and the Supervisor software for the supervisors.... I can't provision both software...
  10. mikeyb123

    Anyone using Redbox Recorders with their Shoretel system?

    Just a question really... It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
  11. mikeyb123

    May be a silly question....

    Hi, this may be a stoopid question.... but is there a way of bulk setting the "Auto Off-Hook" setting on the shoretel phones? Is it possible to use the relevent sevcustom.txt file? We are using the enhanced paging app and unless the phone is set to "Speaker" under the Auto Off-Hook, everyone...
  12. mikeyb123

    Shoretel Communicator and Outlook crashes

    Hi, Just a question about Communicator and the way outlokk will crash... Here's what we have: Outlook 2010, Shoretel 13.3 build 18.61.2202.0 SO when switching from primary phone to softphone/mobile there is no issue as soon as you switch back outlook will always crash. Any ideas anyone...
  13. mikeyb123

    ECC question time

    Hi, Not sure how this can work but need to know what I can do about the following request.. Our contact centre closes at 8pm - message get played etc, Rather than staff the Q until the calls have cleared down by the agents they want to route any remaining calls in the Q to a OOH message taking...
  14. mikeyb123

    IP230 phones quiet on inbounds trunk calls

    Hi All, Here's an odd one - I keep getting IP230 phones go "quiet" on inbound trunk calls. internal calls are all good but external inbound aren't. We only have one inbound circuit but it's not affecting all the calls. Phone will be working fine then all of a sudden it will go quiet and we...
  15. mikeyb123

    Setting up a user that only has reporting access

    Hi, I'm trying to set up a user to have reporting access only to our Director. I've assigned the user to the Reporting Administrative role - this has: None selected under user management None selected under Distributed List None selected under Basic work group and None under Site but when I...
  16. mikeyb123

    Another Silly Question???

    Hi All, Is there any way to split calls coming in between 2 workgroups either from a contact centre script or simples huntgroup? It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
  17. mikeyb123

    Dynamic message on helpdesk line

    IS there a way of being able to record a dynamic message and including it in an announcement before queuing to a hunt group? ie in response to a particular agent being logged in or some other trigger? Apologies if this is a daft question but I'm still waiting for my training..
  18. mikeyb123

    phone says reorder when using GrPic button

    So here's the story... 4 phones on a group of desks all in the same extension list, all in the same pickup group but when the users try to pick up using the grPic button configured on their phone they get reorder tone Any ideas? checked users class of service etc all appears to be fine.
  19. mikeyb123

    Assigning a Schedule to individual user

    Hi All, Apologies if this is a dumb question but..... Just started work with a shoretel system and need to work out how to attach/de attached a schedule from a user. I can see the schedule but when I try to delete it I get the message saying that user blah is using it. When I go to the user...
  20. mikeyb123

    Nice Screen logging

    Hi All Just a quick question about Nice secreen logging.... We are seeing this in the sams log files - anyone know what it means? As we are unable to record anyscreen 19/03/2013 08:52:26.408: Event: SA: <22.10.37.202:2102>, Report: <Online >, Message <CapControlHandler ...

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