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  • Users: Lenana
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  1. Lenana

    Voice Mail Option Within Symposium

    We're exploring the idea of giving our customers the option to leave a message instead of waiting in queue and also if they call after business hours. We have SCCS 4.0 and Meridian Mail. Any ideas how this is done with the current setup? Lenana.
  2. Lenana

    Total Agents Staffed

    I'm creating a report in Crystal that shows: CallsOffrd CallsAnsd Abandoned Servicelevel AgentsStaffed on half hourly intervals. I have everything else working but can't seem to get an accurate number for TotalStaffed. Both the iAgentBySkillsetStat and iSkillsetStat tables in Symposium have...

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